Our team is excited to introduce you to the new KnowRoaming app! We have been listening carefully to customer feedback and we’ve made changes that make it easier for you to use KnowRoaming while traveling.
The biggest change is that the app guide will walk you through every step of your trip and a status bar will indicate which phase of travel you are in.
Phase One: At Home, Before You Go
This phase walks you through setting up your account before leaving. Here you can load a balance to your account with a credit card. You can also subscribe to ReachMe, the (optional) call forwarding service that allows you to receive calls to your home mobile number.
Phase Two: Abroad
When you arrive abroad, return to the KnowRoaming app to set up your Internet connection and find out the rates available in your location. To find out what the rates are in advance, visit the rates section on our website.
While abroad you can manage your usage and top up your account balance when needed.
Phase Three: Back Home
Once you have returned home, open up the KnowRoaming app again to restore your home data connection.
If at any time you have any questions about KnowRoaming, you can reach out to our 24/7 support team at [email protected] or 1-888-357-7347.
We are constantly looking to improve service for our customers. If you have feedback you’d like to share, let us know by leaving a comment, tagging us in a tweet at @knowroaming or visiting our Facebook page.