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You'll receive an email with a link to reset your password.","submit":"Continue"},"login":{"forgot_password":"Forgot Password?","toast":{"errors":{"email":"Email already in use, please log in with your email and password","invalid":"Invalid credentials given.","network":"Network error occurred. Please check your connection and try again.","unexpected":"An unexpected error occurred. Please try again later."},"success":"Successfully logged in!"},"with":{"text":"Sign In With:"}},"register":{"marketing_consent":"I agree to receive marketing communications from KnowRoaming.","terms_privacy_agreement":"By clicking Sign Up, you agree to our Terms & Conditions and Privacy Policy.","toast":{"error":"Something went wrong. Please try again."}},"shared_keys":{"login_prompt":"Already have an account? 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With KnowRoaming, You only need one global eSIM and you can say No to roaming."},"popular_region":"Popular","rewards_section":{"modal":{"heading":"Visa Cardholders, Enjoy Exclusive Benefits.","sub_heading":"Please select your region:"},"title":"Unlock Exclusive Travel eSIM Benefits with your Visa Card."}},"grid_step_section":{"chooseStep":{"description":"Based on where you’re going and your specific needs, get the ideal solution at transparent rates.","icon":"choose","id":"1","title":"Choose Your Package"},"connectStep":{"description":"Enable roaming to join the local network and enjoy connected travel with 24/7/365 support available.","icon":"connect","id":"4","title":"Connect To Network"},"grid_step":{"heading":"Effortless Global Connectivity in 4 Easy Steps:","support_text":"Need help? Go to our SUPPORT page for FAQs and troubleshooting."},"scanStep":{"description":"You’ll get a QR code after payment. Simply scan it with your smartphone or tablet to install your eSIM.","icon":"scan","id":"2","title":"Scan The Code"},"switchStep":{"description":"When you land in your destination, make your eSIM the primary data connection on your smartphone or tablet.","icon":"switch","id":"3","title":"Switch To eSIM"}},"contact":{"form":{"action":"Send Message","heading":"Reach Out and Connect","iccid_tooltip":"ICCID is a Unique Identifier for your eSIM which can be found in your purchase confirmation email or on your My eSIMs page.","text":"Please complete the form below should you wish to get hold of us."},"support":{"heading":"How to Contact Us","product_support":{"action":"WhatsApp us on","heading":"Product Support","text":"If our Support Page didn't do the trick, don't hesitate to reach out to us and we will solve your eSIM related problems."}},"toast":{"error":"Something went wrong, please try again later","success":"Message Sent Successfully"}},"forms":{"actions":{"cancel":"Cancel"},"confirm_password":"Confirm Password","current_password":"Current Password","device":"Device","email":"Email Address","email_placeholder":"info@example.com","errors":{"company_invalid":"Please provide your company name","country_invalid":"Please provide your country name","email_invalid":"Invalid email","email_prompt":"Please provide your email","email_required":"Your email address is required","message_prompt":"Message can not be empty","message_required":"Please type a message before submitting","model_required":"Your phone model is required","name_prompt":"Please provide your name","name_required":"Your name is required","phone_invalid":"Please provide a valid phone number","social_url_invalid":"Please provide your social media or website url"},"first_name":"First Name","full_name":"Full Name","last_name":"Last Name","message":{"label":"Message","placeholder":"Type your message here. . ."},"new_password":"New Password","password":"Password","phone_number":"Phone Number"},"faq_section":{"actions":{"back_to_top":"Back To Top","show_less":"Show Less","show_more":"Show More"},"additional_info":"Additional Information","header":"Commonly Asked Questions:"},"destinations":{"header":"Which Country are you traveling to?"},"support":{"actions":{"about":"About eSIMs","general":"General","installation":"Installation","support":"Support","troubleshooting":"Troubleshooting"},"heading":"Frequently Asked Questions","more_help":{"heading":"Need More Help ?","text":"Feel free to drop us a line with any specific queries."},"search_placeholder":"Search for answers","subheading":"Find answers to your frequently asked questions about eSIMs and our services here. Whether you're seeking guidance on installation, troubleshooting common issues, accessing support, or gaining general knowledge about eSIMs."},"faqs":{"about":{"faqs":{"trigger_1":{"body":{"body_1":{"heading":"","instructions":{"step_1":{"step":""}}}},"description":"An eSIM is one of the cheapest and most convenient ways to use your device abroad. An eSIM is a virtual sim card. The difference between an eSIM and a traditional SIM card is that you download the eSIM to your phone instead of physically inserting a new SIM card into your device. An eSIM works the same way as a traditional SIM card, but you don't need a physical SIM card to use it. More and more smartphones, tablets, and laptops are equipped with an eSIM.","title":"What is an eSIM?"},"trigger_2":{"body":{"body_1":{"heading":""}},"description":"The eSIMs themselves do not stop working; however, the data packages you purchase do have a validity period.","title":"How long does my Data eSIM last?"},"trigger_3":{"body":{"body_1":{"heading":"When your eSIM Data is running low, or depleted, you are able to top up your eSIM by:","instructions":{"step_1":{"step":"1. Visiting and logging in to the eSIM website"},"step_2":{"step":"2. Once logged in, click on “My eSIMs & Top Up”"},"step_3":{"step":"3. Click on the Top Up button on the appropriate eSIM"},"step_4":{"step":"4. Select the package you want to add to your existing eSIM and click on Add Package"},"step_5":{"step":"5. 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Click on the Top Up button on the appropriate eSIM"},"step_4":{"step":"4. Select the package you want to add to your existing eSIM and click on Add Package"},"step_5":{"step":"5. Complete the transaction and your eSIM will have the additional data loaded on it within a few seconds."}}},"body_2":{"heading":"Please note that you can only top up an eSIM with a package from the same country or region as the one you purchased."}},"description":"","title":"Can I add more Data to my eSIM?"},"trigger_12":{"body":{"body_1":{"heading":"How to archive an eSIM","instructions":{"step_01":{"step":"1. Log in to your KnowRoaming app or website"},"step_02":{"step":"2. Select my eSIMs and go to active tab"},"step_03":{"step":"3. Find the eSIM you want to unarchive"},"step_04":{"step":"4. Press the 3 dots next to the country flag"},"step_05":{"step":"5. Choose archive eSIM and then confirm by selecting Archive when prompted"}}},"body_2":{"heading":"How to unarchive an eSIM","instructions":{"step_01":{"step":"1. Log in to your KnowRoaming app or website"},"step_02":{"step":"2. Select my eSIMs and go to archived"},"step_03":{"step":"3. Find the eSIM you want to unarchive"},"step_04":{"step":"4. Press the 3 dots next to the country flag"},"step_05":{"step":"5. Choose to unarchive eSIM and then confirm by selecting Unarchive when prompted"}}}},"description":"Archiving an eSIM refers to the process of moving it from the \"Active\" list to an \"Archive\" section within eSIM platform. This helps streamline \nand organize your eSIM list, making it easier to manage. Importantly, archiving an eSIM does not impact the eSIM itself or any associated data \nplans.","title":"What is eSIM archive? "},"trigger_13":{"body":{"body_1":{"heading":"Auto Top Up","instructions":{"step_01":{"step":"Auto Top Up is a convenient and efficient way for customers to ensure that they never run out of data. Auto-top up uses the customer’s payment method to top up the package they are using when data drops to 10% left, ensuring they don’t run out of data when they need it most.

\nWe only auto-top up their package if the customer specifically selects Auto Top Up when purchasing their package (it is set to NOT auto top up by default)."}}}}},"trigger_1":{"description":"Yes, you can use your personal hotspot with your eSIM if it is supported by your device.","title":"Can I use tethering (create a personal hotspot) with my eSIM?"},"trigger_2":{"body":{"body_1":{"heading":"On your iOS device:","instructions":{"step_1":{"step":"1. Go to Settings"},"step_2":{"step":"2. Tap on Personal Hotspot"},"step_3":{"step":"3. Toggle on Allow Others to Join."}}}},"description":"","title":"How do I setup a hotspot on my iOS device?"},"trigger_3":{"body":{"body_1":{"heading":"On your Android device:","instructions":{"step_1":{"step":"1. Go to Settings"},"step_2":{"step":"2. Tap on Connections"},"step_3":{"step":"3. Tap on Mobile Hotspot & Tethering"},"step_4":{"step":"4. Tap on Mobile Hotspot"},"step_5":{"step":"5. Once on, tap on Mobile Hotspot to see your password and other settings."}}}},"description":"","title":"How do I setup a hotspot on my Android device?"},"trigger_4":{"body":{"body_1":{"heading":"On your Pixel device:","instructions":{"step_1":{"step":"1. Go to Settings"},"step_2":{"step":"2. Tap on Network & Internet"},"step_3":{"step":"3. Tap on Hotspot & Tethering"},"step_4":{"step":"4. Tap Wi-Fi hotspot and turn on WIFI hotspot."}}}},"description":"","title":"How do I setup a hotspot on my Pixel device?"},"trigger_5":{"description":"No, you cannot install the same eSIM on multiple devices. Your eSIM can only be installed on one device, and most eSIMs can be installed only once. This means that if you remove the eSIM from your device, it will not be possible to install it again.","title":"Can I install the same eSIM on multiple devices?"},"trigger_6":{"description":"Your eSIM data plan begins the moment you activate it on your phone and are within the eligible country / region for your package (and not when you install it). Only once activated do the number of days in your plan start counting down.","title":"When does my eSIM data plan start?"},"trigger_7":{"description":"Your eSIM is data only, and so you will not be able to make traditional calls using it. You can however use it to make calls on your favourite apps including WhatsApp, Skype, Facetime, and other VoIP services. You will still be able to use your regular cellular provider for voice if you keep that SIM active, but please check with your service provider on call and roaming rates.","title":"Can I make calls with my eSIM?"},"trigger_8":{"description":"Your eSIM is data only, and so you will not be able to send or receive SMSs using it. You will still be able to use your regular cellular provider, if you keep that SIM active, for receiving and sending SMSs, but please check with your service provider on SMS and roaming rates.","title":"Can I still receive SMSs when I use a data eSIM?"},"trigger_91":{"description":"A fixed plan gives you a set amount of data to use within a certain time frame. For example, you might get 1GB of data to use over 7 days or 10GB over 30 days. You’ll enjoy all your data at the fastest speeds available from the network you're on. An unlimited plan, on the other hand, gives you as much data as you need over a set number of days, like 3 or 5 days. The only thing to keep in mind is that some networks have what's called a 'fair usage policy.' This means you’ll get full-speed data up to 2GB per day, but once you hit that limit, your speed will slow down a bit. But don’t worry, you won’t lose your connection, and you can still use your data for things like browsing and messaging. Both Fixed and Unlimited plans come with great features, like the ability to share your data via hotspot or extend your plan if you need more time.","title":"What is the difference between a Fixed and Unlimited plan?"},"trigger_9":{"body":{"body_1":{"heading":"","instructions":{"step_1":{"step":"1. Visiting the eSIM website"},"step_2":{"step":"2. Clicking on Choose your destination, then selecting Regions from the Packages list, or searching for the region you want in the search bar"},"step_3":{"step":"3. Clicking on the region you want"},"step_4":{"step":"4. On the Packages page, you will then see a button with a number and the word Countries next to it, next to the word Coverage. If you click on the button list of all the countries covered will be available there"},"step_5":{"step":"5. Once you’re sure the countries you are visiting are covered, you can go ahead and purchase the package and enjoy the benefits on landing connected each time you land in a new country."}}}},"description":"Yes, we offer several multi-country packages (regions). These are perfect if you are traveling to several different countries on one trip. Each time you enter a new country, your eSIM will automatically connect to a network in that country. Search for your ideal region and make sure the country you want is covered in that region by:","title":"Can I buy an eSIM for multiple countries?"}},"section_title":"General"},"installation":{"faqs":{"trigger_1":{"description":"To ensure a smooth setup process, we recommend installing your eSIM just before your departure, as installation requires a stable Internet connection. However, if you prefer, you can wait until you arrive in the country to activate your eSIM using WIFI. Once your eSIM is installed, you have the option to turn it off. Activation of the package only occurs when you use your eSIM in the country / region where it is eligible for connection. When you land, simply turn on your eSIM, set roaming to “on” and enjoy being connected.","title":"When should I install my eSIM?"},"trigger_2":{"body":{"body_1":{"heading":"When you arrive","instructions":{"step_1":{"step":"1. Once within an eligible country for your eSIM package, switch Mobile Data to your eSIM. To do this on an IOS device:","subSteps":{"step_a":"a. Go to Settings and tap on Mobile Data. In some regions, Mobile Data will be called Cellular, in that case tap on it","step_b":"b. On the Mobile Data page tap on the Mobile Data option at the top","step_c":"c. Select your eSIM"}},"step_2":{"step":"2. To turn on Data Roaming for your eSIM:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Mobile Data","step_c":"c. Tap on your eSIM under the Sims or eSIMs list (depending on software version)","step_d":"d. Toggle Data Roaming to on"}}}}},"description":"","title":"How do I install an eSIM on my iOS device?"},"trigger_3":{"body":{"body_1":{"heading":"Before you travel","instructions":{"step_1":{"step":"1. With a stable Internet connection, scan the QR code provided to you on the checkout page or confirmation email you received"},"step_2":{"step":"2. Click on the eSIM popup – Add this plan to connect to a new mobile network"},"step_3":{"step":"3. Accept and continue all prompts"}}},"body_2":{"heading":"When you arrive","instructions":{"step_1":{"step":"1. Switch Mobile Data to your eSIM:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Connections","step_c":"c. Tap on Sim Manager","step_d":"d. Tap on Mobile Data and set it to your eSIM"}},"step_2":{"step":"2. To turn on roaming for your eSIM:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Connections","step_c":"c. Tap on Mobile Networks","step_d":"d. Toggle Data roaming to on"}}}},"body_3":{"heading":"If you’re having trouble connecting, please ensure your APN is setup correctly:","instructions":{"step_1":{"step":"1. To ensure the APN is correctly setup:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Connections","step_c":"c. Tap on Mobile Networks","step_d":"d. Tap on Access Point Names","step_e":"e. Select the eSIM (typically at the bottom of your screen)","step_f":"f. Ensure an option is selected that has the APN globaldata (no capital letters and no spaces)","step_g":"g. Each APN option on the list will have a name in bold, and the APN address below it","step_h":"h. If no options include the APN globaldata, click on Add (usually top right of your screen), Tap on Name and label it esim, then tap on APN and label it globaldata (no capital letters and no spaces)","step_i":"i. Then Tap on the back arrow or save, depending on your device, and select the APN with the Name esim and the APN globaldata","step_j":"j. Then tap on the back arrow or save, depending on your device and exit settings"}}}}},"description":"","title":"How do I install an eSIM on my Android device?"},"trigger_4":{"body":{"body_1":{"heading":"Before you travel","instructions":{"step_1":{"step":"1. With a stable Internet connection, scan the QR code provided to you on the checkout page or confirmation email you received"},"step_2":{"step":"2. Click on the LPA popup"},"step_3":{"step":"3. Accept and continue all prompts"}}},"body_2":{"heading":"When you arrive","instructions":{"step_1":{"step":"1. Switch Mobile Data to your eSIM and Turn on data roaming for your eSIM:","subSteps":{"step_a":"a. Go to Settings on your device","step_b":"b. Tap on Network & Internet","step_c":"c. Tap on SIMs and Turn on if not already switched on","step_d":"d. Toggle on Mobile Data","step_e":"e. Toggle on Roaming"}}}},"body_3":{"heading":"If you’re having trouble connecting, please ensure your APN is setup correctly:","instructions":{"step_1":{"step":"1. To ensure the APN is correctly setup:","subSteps":{"step_a":"a. Go to Settings on your device","step_b":"b. Tap on Network & Internet","step_c":"c. Tap on SIMs","step_d":"d. Scroll down to Access Point Names","step_e":"e. Tap Play Internet","step_f":"f. Change the APN to ‘globaldata’ (all lower case, all one word, no space before or after, and no quotation marks)","step_g":"g. Leave the other fields blank","step_h":"h. Tap the 3 dots menu top right","step_i":"i. Tap Save","step_j":"j. Attempt to connect to a website to verify a connection"}}}}},"description":"","title":"How do I install an eSIM on my Pixel device?"},"trigger_5":{"body":{"body_1":{"heading":"","instructions":{"step_1":{"step":"Via the Purchase Confirmation Email","subSteps":{"step_a":"a. Locate the purchase confirmation in your email inbox","step_b":"b. Open the email and click on the `View Order` button","step_c":"c. On devices with iOS 17.4 or later, A Click to Install option will be available","step_d":"d. Click Click to Install and follow the prompts to install your eSIM","step_e":"e. If you do not see the Click to Install option and are using Safari","step_f":"f. Hard press on the QR Code and click Add eSIM option"}},"step_2":{"step":"Via your account","subSteps":{"step_a":"a. Log Into your account on the website","step_b":"b. Click on `My eSIMs & Top Up` in the main menu","step_c":"c. Click on the eSIM you want to install","step_d":"d. On devices with iOS 17.4 or later, A Click to Install option will be available","step_e":"e. Click Click to Install and follow the prompts to install your eSIM","step_f":"f. If you do not see the Click to Install option and are using Safari","step_g":"g. Hard press on the QR Code and click Add eSIM option"}},"step_3":{"step":"Via the QR Code and Camera App","subSteps":{"step_a":"a. Follow either of the above steps to locate the QR code within the order confirmation page.","step_b":"b. Save the QR code to your device","step_c":"c. Open the Camera app","step_d":"d. Find the QR Code in your recent photos","step_e":"e. Hard Press on the QR Code and click Add eSIM option"}}}}},"description":"","title":"How do I scan the QR code if I only have one device (iOS)?"},"trigger_6":{"body":{"body_1":{"heading":"","instructions":{"step_1":{"step":"1. Take a screenshot of the QR code you received with your eSIM order"},"step_2":{"step":"2. Go back to your device homepage and then:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Connections","step_c":"c. Tap on SIM manager","step_d":"d. Tap on Add eSIM – Scan QR code","step_e":"e. Tap on the gallery image (bottom right)","step_f":"f. Select the QR code screenshot and tap on Done"}},"step_3":{"step":"3. Follow the Add eSIM prompts (and Installations Instructions above) to install your eSIM"}}}},"description":"","title":"How do I scan the QR code if I only have one device (Android)?"},"trigger_7":{"body":{"body_1":{"heading":"","instructions":{"step_1":{"step":"1. Take a screenshot of the QR code you received with your eSIM order"},"step_2":{"step":"2. Go into the photos app"},"step_3":{"step":"3. Long press on the photo"},"step_4":{"step":"4. Tap on Add eSIM"},"step_5":{"step":"5. Follow prompts to complete installation"}}}},"description":"","title":"How do I scan the QR code if I only have one device (Pixel)?"}},"section_title":"Installation"},"support":{"faqs":{"trigger_1":{"body":{"body_1":{"heading":"The ICCID can be found on your purchase confirmation email (recommended method), within your profile on our website or app and on your device:","instructions":{"step_1":{"step":"1. Go to the eSIM website"},"step_2":{"step":"2. Click on Login (top right hand side)"},"step_3":{"step":"3. Input the email address and password you used to create your account and click on the Log In button"},"step_4":{"step":"4. Once logged in, click on the My eSIMs & Top Up main menu option"},"step_5":{"step":"5. You will then see your eSIMs and can copy the ICCID number from the appropriate one."}}}},"description":"","title":"How do I find my ICCID? (Website)"},"trigger_2":{"body":{"body_1":{"heading":"On your iOS device","instructions":{"step_1":{"step":"Please ensure your eSIM is toggled on and:"},"step_2":{"step":"1. Go to Settings on your device"},"step_3":{"step":"2. Tap General"},"step_4":{"step":"3. Tap About"},"step_5":{"step":"4. Scroll down to the bottom"},"step_6":{"step":"5. You should see your eSIM listed"},"step_7":{"step":"6. Long press on your ICCID to copy it."}}}},"description":"","title":"How do I find my ICCID? (iOS)"},"trigger_3":{"body":{"body_1":{"heading":"Depending on your Android device, there are 2 methods:","instructions":{"step_1":{"step":"Method 1","subSteps":{"step_a":"1. Go to Settings","step_b":"2. Tap About Phone","step_c":"3. Look for the option that says ICCID Number, on some devices, it is labelled “SIM Serial Number”."}},"step_2":{"step":"Method 2","subSteps":{"step_a":"1. Go to Settings","step_b":"2. Tap on Connections","step_c":"3. Tap on SIM manager","step_d":"4. Tap on your eSIM","step_e":"5. Tap on More Information","step_f":"6. Your ICCID will be shown on screen"}}}}},"description":"","title":"How do I find my ICCID? (Android)"},"trigger_4":{"body":{"body_1":{"heading":"On your Pixel device:","instructions":{"step_1":{"step":"1. Go to Settings"},"step_2":{"step":"2. Tap on About Phone"},"step_3":{"step":"3. Scroll down to and click on SIM status (Sim Slot 2)"},"step_4":{"step":"4. Your ICCID will be shown on screen near the bottom."}}}},"description":"","title":"How do I find my ICCID? (Pixel)"}},"section_title":"Support"},"troubleshooting":{"faqs":{"trigger_1":{"body":{"body_1":{"heading":"Check if Data Roaming is turned on:","instructions":{"step_1":{"step":"1. Go to Settings on your device"},"step_2":{"step":"2. Go to Mobile Data"},"step_3":{"step":"3. Select your eSIM under SIMs"},"step_4":{"step":"4. Toggle Data Roaming to on"},"step_5":{"step":"5. Attempt to access the Internet to verify connection"},"step_6":{"step":"6. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry."}}},"body_2":{"heading":"If you still cannot connect to the Internet, move on to the next troubleshooting step to update the APN settings:","instructions":{"step_1":{"step":"1. Go to Settings on your device"},"step_2":{"step":"2. Go to Mobile Data"},"step_3":{"step":"3. Select your eSIM under SIMs"},"step_4":{"step":"4. Go to Mobile Data Network"},"step_5":{"step":"5. Under Mobile Data, change the APN to globaldata (all lower case, all one word and no space before or after)"},"step_6":{"step":"6. Leave the other fields blank"},"step_7":{"step":"7. Attempt to access the Internet to verify connection"},"step_8":{"step":"8. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry."}}},"body_3":{"heading":"If you still cannot connect to the Internet, restart your mobile device, wait two minutes once it’s started up and check your Internet connection."}},"description":"","title":"My eSIM is not working on my iOS device"},"trigger_2":{"body":{"body_1":{"heading":"Turn on Data Roaming:","instructions":{"step_1":{"step":"1. Go to Settings on your device"},"step_2":{"step":"2. Tap Connections"},"step_3":{"step":"3. Tap Mobile networks"},"step_4":{"step":"4. Toggle Data Roaming on"},"step_5":{"step":"5. Attempt to visit a website to verify connectivity"},"step_6":{"step":"6. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry."}}},"body_2":{"heading":"If you still cannot connect to the Internet, move on to the next troubleshooting step to update the APN settings:","instructions":{"step_01":{"step":"1. Go to Settings"},"step_02":{"step":"2. Tap on Connections"},"step_03":{"step":"3. Tap on Mobile Networks"},"step_04":{"step":"4. Tap on Access Point Names"},"step_05":{"step":"5. Select the eSIM (typically at the bottom of your screen)","subSteps":{"step_a":"a. Each APN option on the list will have a name in bold, and the APN address below it","step_b":"b. If no options include the APN globaldata, click on Add (usually top right of your screen), Tap on Name and label it esim, then tap on APN and label it globaldata (all lower case, no spaces before or after)","step_c":"c. Then Tap on the back arrow or save, depending on your device, and select the APN with the Name esim and the APN globaldata (all lower case, no spaces before or after)","step_d":"d. Then tap on the back arrow or save, depending on your device and exit settings."}},"step_06":{"step":"6. Go to Settings"},"step_07":{"step":"7. Tap on Connections"},"step_08":{"step":"8. Tap on Sim Manager"},"step_09":{"step":"9. Tap on Mobile Data and set it to your eSIM"},"step_10":{"step":"10. Attempt to visit a website to verify connection"},"step_11":{"step":"11. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry."}}},"body_3":{"heading":"If you still cannot connect to the internet, move on to the next troubleshooting step and ensure you do not have a Data Limit set:","instructions":{"step_1":{"step":"1. Go to Settings on your device"},"step_2":{"step":"2. Tap on Connections"},"step_3":{"step":"3. Tap on Data Usage"},"step_4":{"step":"4. On your eSIM’s section of options select ‘Billing Cycle and Data Warning"},"step_5":{"step":"5. Set Data Limit must be toggled off"},"step_6":{"step":"6. Attempt to visit a website to verify a connection"},"step_7":{"step":"7. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry."}}},"body_4":{"heading":"If you still cannot connect to the Internet, restart your mobile device, wait two minutes once it’s started up and check your Internet connection."}},"description":"","title":"My eSIM is not working on my Android device"},"trigger_3":{"body":{"body_1":{"heading":"Turn on Data Roaming:","instructions":{"step_1":{"step":"1. Go to Settings on your device"},"step_2":{"step":"2. Tap on Network & Internet"},"step_3":{"step":"3. Tap on SIMs and Turn on if not already switched on"},"step_4":{"step":"4. Toggle on Mobile Data"},"step_5":{"step":"5. Toggle on Roaming"},"step_6":{"step":"6. Attempt to visit a website to verify connectivity"},"step_7":{"step":"7. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry"}}},"body_2":{"heading":"If you still cannot connect to the internet, move on to the next troubleshooting step and update the APN settings:","instructions":{"step_01":{"step":"1. Go to Settings on your device"},"step_02":{"step":"2. Tap on Network & Internet"},"step_03":{"step":"3. Tap on SIMs"},"step_04":{"step":"4. Scroll down to Access Point Names"},"step_05":{"step":"5. Tap Play internet"},"step_06":{"step":"6. Change the APN to ‘globaldata’ (all lower case, all one word, no space before or after, and no quotation marks)"},"step_07":{"step":"7. Leave the other fields blank"},"step_08":{"step":"8. Tap the 3 dots menu top right"},"step_09":{"step":"9. Tap Save"},"step_10":{"step":"10. Attempt to visit a website to verify connection"},"step_11":{"step":"11. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry"}}},"body_3":{"heading":"If you still cannot connect to the internet, move on to the next troubleshooting step and ensure you do not have a Data Limit set:","instructions":{"step_1":{"step":"1. Go to Settings on your device"},"step_2":{"step":"2. Tap on Network & Internet"},"step_3":{"step":"3. Tap on SIMs and Turn on if not already switched on"},"step_4":{"step":"4. Click Data warnings & limit"},"step_5":{"step":"5. Toggle off set data limit"},"step_6":{"step":"6. Attempt to connect to a website to verify a connection"}}},"body_4":{"heading":"If you still cannot connect to the Internet, restart your mobile device, wait two minutes once it’s started up and check your Internet connection."}},"description":"","title":"My eSIM is not working on my Pixel device"}},"section_title":"Troubleshooting"}},"about":{"partners_section":{"heading":"An Unmatched Global Footprint","subheading":"Dive into the vastness of our eSIM solution with 800+ mobile networks across the globe, offering the most comprehensive international coverage. With KnowRoaming, the world is truly in your hands."},"supported_devices_section":{"actions":{"contact_us":"Contact Us","get_support":"Get Support"},"devices_table":{"devices":{"apple":"Apple","google":"Google","huawei":"Huawei","motorola":"Motorola","other":"Other","samsung":"Samsung","sony":"Sony"},"text_compatible":"Compatible {{brand}} Devices","text_compatible_other":"Other Compatible Devices","text_incompatible":"{{brand}} devices that are not eSIM compatible include:"},"heading":"Can My Device Use eSIMs?","subheading":"With our powerful array of over 800 integrated global networks, you are assured of world class connectivity, wherever you are, all at an amazing price.","support_contact_text":"Do you need more information? Visit our support page for answers to frequently asked questions or you can get in touch on our contact page."},"why_section":{"cards":{"card_four":{"text":"thanks to our world-class global network. Get unparalleled connectivity and top coverage from 800+ mobile networks.","title":"SUPERB SPEED & RELIABILITY"},"card_one":{"text":"without exorbitant roaming charges. ","title":"POCKET-FRIENDLY CONNECTIVITY"},"card_three":{"text":"without hunting for local SIM cards. We make it effortless, transparent and flexible, and 24/7/365 help is a call or message away.","title":"A HASSLE-FREE EXPERIENCE"},"card_two":{"text":"Use your favorite apps and services on your smartphone or tablet, without worrying about running out of data.","title":"INSTANT CONNECTION. A RANGE OF OPTIONS."}},"heading":"Why Use KnowRoaming?","subheading":"If you're a traveler who values your time, money, and experiences, you need a smarter solution than old school roaming. Say Yes to KnowRoaming and No to slow data speeds and lofty fees."}},"my_esims":{"active":"Active","archived":"Archived","authenticated":{"actions":{"buy_esim":"Buy an eSIM","learn_more":"What is an eSIM?"},"no_esims_text":"You currently do not have any purchased eSIMs.","text":"See below for the list of eSIMs you have previously purchased. To Top Up your eSIM, simply click the \"Top Up eSIM\" button associated with the specific eSIM you wish to add data to and select a suitable package."},"heading":"My eSIMs","seo":{"description":"View all the eSIMs you have purchased on {{siteTitle}}.","keywords":"esim, esims, e-sim, e-sims, my esims, my esim, data plans, my data plans, my data esims","title":"My eSIMs | {{siteTitle}}"},"unauthenticated":{"actions":{"log_in":"Log In","sign_up":"Sign Up"},"text":"In order to view your eSIM's usage, top up your eSIM with more data or manage your account, you must be logged in. Please log in or sign up to continue."}},"installation_guide_section":{"heading":"Need help with installing your eSIM?","text":"To download our step-by-step installation guide, click on the appropriate button below:"},"privacy":{"changes_policy":{"text":"We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the \"Last updated\" date and take any other steps required by applicable law.","title":"Changes to This Privacy Policy"},"children_data":{"text_1":"The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.","text_2":"As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we \"share\" or \"sell\" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.","title":"Children's Data"},"complaints":{"text":"If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.","title":"Complaints"},"contact":{"text":"Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at {{supportEmail}}.","title":"Contact"},"cookies_section_1":{"text":"We also automatically collect certain information about your interaction with the Services \"Usage Data\". To do this, we may use cookies, pixels and similar technologies \"Cookies\". Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.","title":"Information We Collect through Cookies"},"cookies_section_2":{"text_1":"Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).","text_2":"Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.","title":"Cookies"},"data_disclosure":{"items":{"item_1":"With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).","item_2":"When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.","item_3":"With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.","item_4":"In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests)."},"text":"In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:","title":"How We Disclose Personal Information"},"data_security":{"text_1":"Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee \"perfect security\". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.","text_2":"How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.","title":"Security and Retention of Your Information"},"disclaimer":"Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.","disclosed_categories":{"categories":{"category_1":"Identifiers such as basic contact details and certain order and account information","category_2":"Commercial information such as order information, shopping information and customer support information","category_3":"Internet or other similar network activity, such as Usage Data"},"text":"We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in \"How we Collect and Use your Personal Information\" and \"How we Disclose Personal Information\":","title":"Category"},"info_directly":{"items":{"item_1":"Basic contact details including your name, address, phone number, email.","item_2":"Order information including your name, payment confirmation, email address, phone number.","item_3":"Account information including your username, password, security questions.","item_4":"Shopping information including the items you view, put in your cart.","item_5":"Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services."},"text_1":"Information that you directly submit to us through our Services may include:","text_2":"Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.","title":"Information We Collect Directly from You"},"info_third_parties":{"items":{"item_1":"Companies who support our Site and Services.","item_2":"Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.","item_3":"When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies."},"text":"Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:","title":"Information We Obtain from Third Parties"},"international_users":{"text_1":"Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.","text_2":"If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.","title":"International Users"},"introduction":"This Privacy Policy describes how {{siteTitle}} (the \"Site\", \"we\", \"us\", or \"our\") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from {{siteTitle}} (the \"Site\") or otherwise communicate with us (collectively, the \"Services\"). For purposes of this Privacy Policy, \"you\" and \"your\" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.","last_updated":"Last updated: 28 April 2025","non_disclosure_disclaimer":"We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.","personal_info":{"text_1":"To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.","text_2":"In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.","title":"How We Collect and Use Your Personal Information"},"personal_info_usage":{"items":{"item_1":"Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.","item_2":"Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.","item_3":"Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.","item_4":"Communicating with you: We use your personal information to provide you with customer support and improve our Services."},"text":"Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.","title":"How We Use Your Personal Information"},"recipient_categories":{"items":{"recipient_1":"Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)","recipient_2":"Business partners","recipient_3":"Affiliates"},"title":"Categories of Recipients:"},"rights_and_choices":{"intro":"Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.","rights_list":{"item_1":"Right to Access / Know: You may have a right to request access to personal information that we hold about you.","item_2":"Right to Delete: You may have a right to request that we delete personal information we maintain about you.","item_3":"Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.","item_4":"Right of Portability: You may have a right to receive a copy of the personal information we hold about you."},"text_1":"You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.","text_2":"We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.","title":"Your Rights and Choices"},"third_party_links":{"text":"Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.","title":"Third Party Websites and Links"},"title":"{{siteTitle}} Privacy Policy","what_we_collect":{"text":"The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term \"personal information\", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.","title":"What Personal Information We Collect"}},"terms":{"discount_vouchers":{"detail_1":"Our customers are important to us, and we strive to offer the best deals and promotions. However, please note that discount vouchers provided by KnowRoaming are not applicable to products that are already discounted or on sale.","detail_2":"To maintain a clear and simple shopping experience, we allow the use of only one discount voucher per transaction. This means that if you have multiple vouchers, please choose the one that provides you with the best discount for your current purchase. Each voucher can only be used in accordance with its specific terms and conditions.","title":"Discount Vouchers"},"general_terms":"GENERAL TERMS AND CONDITIONS","last_updated":"Last updated: 28 April 2025","refund_policy":{"point_1":"1. Refunds for Unused Data Plans","point_1_item_1":"The eSIM has not been installed, or","point_1_item_2":"The eSIM is installed but the data plan has not been activated.","point_1_text":"You can request a full refund if:","point_2":"2. Refunds for Activated Data Plans","point_2_item_1":"You have used less than 2% of the data, or","point_2_item_2":"You experienced service issues directly related to KnowRoaming.","point_2_text":"If your data plan is activated, a full refund is not guaranteed. However, we may consider a full or partial refund if:","point_2_text_2":"Refunds in these cases are at our sole discretion and are not guaranteed.","point_3":"3. When Refunds Will Be Refused","point_3_item_1":"There is evidence of abuse, such as repeated refund requests.","point_3_item_2":"Our Terms of Service have been violated.","point_3_item_3":"There is any fraudulent activity.","point_3_text":"We may deny a refund if:","point_4":"4. Refund Request Period","point_4_text":"You must request a refund within 90 days of purchasing your data plan. No refunds are issued once the plan's validity period has expired.","point_5":"5. Refund Process","point_5_item_1":"We’ll review your request within 4 working days.","point_5_item_2":"If approved, the refund will be issued by us within 15 calendar days. It may take your bank longer to clear the funds.","point_6":"6. Special Offers & Campaigns","point_6_text":"Different rules may apply during promotions or referral programs. In case of a conflict between those terms and this policy, this Refund Policy will take priority.","title":"Refund Policy"},"terms_list":{"item_1":"{{siteTitle}} provides a service that allows you to purchase and activate an eSIM with data service plans based on eSIM technology (\"Service\"). These terms and conditions (\"Terms and Conditions\") govern your use of the Service.","item_11":"Please read these Terms and Conditions of service carefully as they are a legally binding agreement between you and {{siteTitle}}. If you do not agree with all of the below Terms and Conditions, then you are expressly prohibited from using {{siteTitle}}'s Services and you must discontinue use immediately.","item_12":"By registering or utilizing {{siteTitle}} services, the user agrees that {{siteTitle}} shall not be liable for any charges incurred by roaming on the user's mobile service providers network.The user agrees that it is their responsibility to verify that they are on the {{siteTitle}} network while they are abroad.","item_13":"To use the Service, you must first register for an account on the {{siteTitle}} website. When you register, you must provide your first and last name, email address, and a password.","item_14":"When purchasing a package as a guest, your email address will be linked to your purchase, and should you choose to complete your registration, you will be able to check your data balance and top up your eSIM at your convenience.","item_15":"You can purchase eSIM plans on the {{siteTitle}} website. {{siteTitle}} may restrict the availability of plans to certain countries. When you purchase a plan, you will be charged immediately. You will then need to download the eSIM onto your device and activate it. The downloaded eSIM will remain on your device after the plan has expired or your credit has been depleted.","item_16":"The duration of your plan will depend on the plan you purchase. Once your plan has expired or your data has been depleted, the Service will terminate. Packages must be activated within 60 days from purchase. {{siteTitle}} may also terminate your Service if you violate these Terms and Conditions. ","item_17":"Our customers are important to us, and we strive to offer the best deals and promotions. However, please note that discount vouchers provided by {{siteTitle}} are not applicable to products that are already discounted or on sale.","item_18":"To maintain a clear and simple shopping experience, we allow the use of only one discount or discount voucher per transaction. This means that if you have multiple vouchers, please choose the one that provides you with the best discount for your current purchase and note that already discounted products can't have discount vouchers applied to them. Each voucher can only be used in accordance with its specific terms and conditions.","item_19":"Please note that certain products offered through our platform may not be eligible for the use of discount codes or promotional offers. These exclusions will be clearly indicated at the time of purchase and during the checkout process. KnowRoaming reserves the right to modify the list of products or services excluded from discount codes at any time without prior notice.","item_20":"The user agrees to take responsibility to ensure their device is unlocked and eSIM compatible before using {{siteTitle}}'s services. To make use of the Services, the user must first download the eSIM, then activate the attached data plan for service to commence. Downloading and activating the eSIM requires a stable Internet connection.","item_21":"{{siteTitle}} shall use all reasonable endeavors to provide a high-quality service. As a caveat, {{siteTitle}} does not guarantee that the service will not be interrupted, provided on time, be safe or fault-free. ","item_22":"In using the Services provided by {{siteTitle}}, the user may not engage in any action that is abusive, illegal, fraudulent or that causes damage or impairment to the Network. Should the user commit any of these breaches, {{siteTitle}} may suspend the user's access to Services without refund.","item_23":"The user may buy eSIMs on the {{siteTitle}} website. Payment is processed through an authorized agent of {{siteTitle}}.","item_24":"All eSIMs are prepaid and prices are inclusive of sales tax or value-added tax.","item_25":"A refund process is valid under certain conditions. If the user has not scanned the QR code, used the data plan, or if there is a known technical problem originating and acknowledged by KnowRoaming eSIM, a refund could be granted.","item_26":"Should a user have any request, please email us at {{supportEmail}}.","item_27":"These Terms and Conditions are governed by the laws of the State of Delaware. You agree to submit to the exclusive jurisdiction of the courts of the State of Delaware for any disputes arising out of or relating to these Terms and Conditions.","item_28":"The Service and all content and materials on the {{siteTitle}} website and mobile app are owned by {{siteTitle}} or its licensors. You may not use the Service or any of its content or materials without the express written permission of {{siteTitle}}.","item_29":"{{siteTitle}} may change these Terms and Conditions at any time. You will be notified of any changes by email or by posting the changes on the {{siteTitle}} website or mobile app. If you continue to use the Service after the changes have been made, you will be deemed to have accepted the changes.","item_30":"These Terms and Conditions constitute the entire agreement between you and {{siteTitle}} regarding the Service. These Terms and Conditions supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.","item_31":"No waiver of any provision of these Terms and Conditions will be effective unless in writing and signed by both parties.","item_32":"If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision will be struck from these Terms and Conditions and the remaining provisions will remain in full force and effect.","item_33":"All notices and communications regarding these Terms and Conditions must be in written form and sent via email to {{contactEmail}} to be considered duly delivered.","item_contact_form":"All notices and communications must be sent via the contact form on the Contact page to be considered duly delivered if successfully sent."},"title":"{{siteTitle}} Terms & Conditions","visa_benefits":{"access":"Access to Benefits: To access these benefits, eligible Visa cardholders (\"Eligible Cardholders\") must:","access_steps":{"step_1":"Click on the Visa benefit banner located on the KnowRoaming homepage.","step_2":"Log in to an existing account or sign up and log in to a new account.","step_3":"Enter their Visa card number in the verification panel.","step_4":"Unlock your Visa benefits by following the instructions on the site."},"benefits_title":"Benefits","complimentary_package_details":{"detail_1":"Eligible Cardholders will receive a free KnowRoaming 3GB global package, valid for roaming access in over 150 countries.","detail_2":"The 3GB global package is activated upon the first data session registration outside the home country on a roaming network.","detail_3":"The 3GB data is valid for a continuous period of 21 calendar days from the first data use.","detail_4":"The first data use is defined as the first use of data using the benefit outside the home country on a roaming network.","detail_5":"The 3GB data plan is not locked to a specific country or territory. Eligible Cardholders can activate their 3GB data plan from any of the 150+ covered countries or territories.","detail_6":"Cardholders can top up their roaming data, if required, at the rates displayed on the site.","detail_7":"Cardholders cannot use this benefit in their home country. The benefit is for outbound travel, outside your home country.","detail_8":"List of countries included the Visa 3GB global package are available once verified on the Coverage button on the Visa global package."},"complimentary_package_title":"Complimentary 3GB Global Package:","device_requirements":"Device Requirements: Eligible Cardholders must have a mobile device that is eSIM enabled and not network locked to access the benefits.","discount_details":{"detail_1":"Eligible Cardholders will receive a 25% discount on all purchases made on KnowRoaming.com.","detail_2":"The discount will be automatically applied during the checkout process.","detail_3":"The 25% discount may be utilized up to six times per cardholder per year."},"discount_title":"25% Discount on All Purchases:","general_conditions":{"condition_1":"These benefits are provided subject to availability and can be withdrawn or changed without notice.","condition_2":"These Terms are subject to change at the sole discretion of KnowRoaming with or without notice. Continued use of the benefits following any changes indicates your acceptance of the changes.","condition_3":"These benefits cannot be combined with any other promotion or discount unless expressly stated."},"general_conditions_title":"General Conditions","title":"Visa Benefits Eligibility","verification":"Verification: Upon entering the Visa credit card number, the system will verify the eligibility of the cardholder. Eligible Cardholders will then be shown the benefits they are eligible for. If a cardholder is not eligible, a notification will be provided.","visa_platinum_item_1":"$20","visa_platinum_item_2":"If the Cardholder consumes the initial data plan during their trip and requires more, they can return to\ntheir account to purchase additional data or Top Up the data with a 25% discount, limited to three times\nper year. The discounts are valid up to 3 times a year per cardholder and are subject to payment with a\nvalid Visa Platinum or Visa Infinite card issued in France. The discount is calculated based on the rates\nindicated on the KnowRoaming website and app.","visa_platinum_text":"Enjoy a 3 GB global roaming eSIM data plan, offered thanks to Visa Platinum and Visa Infinite (1) (3) (4)\nYou can also enjoy a 25% discount on three additional purchases or data Top Ups from the rates published on the KnowRoaming website (KnowRoaming.com) and the KnowRoaming app (2) (3) (4).","visa_platinum_title":"Visa Platinum and Visa Infinite Offer","visa_premier_common_item_1":"Eligibility conditions: Your mobile device must be eSIM-enabled and not network-locked to access this\noffer.","visa_premier_common_item_2":"Coverage: Eligible countries/territories can be found in the coverage section on the package details,\navailable on the website or app.","visa_premier_item_1":"$21","visa_premier_item_2":"If the Cardholder consumes the initial data plan during their trip and requires more, they can return to\ntheir account to purchase additional data or top up the data with a 25% discount, limited to three times\nper year. The discounts are valid up to 3 times a year per Cardholder and are subject to payment with a\nvalid Visa Premier card issued in France. The discount is calculated based on the rates indicated on the\nKnowRoaming website and app.","visa_premier_text":"Enjoy a 1 GB global roaming eSIM data plan, offered thanks to Visa Premier (1) (3) (4)\nYou can also enjoy a 25% discount on three additional purchases or data top-ups from the rates published\non the KnowRoaming website (KnowRoaming.com) and app (2) (3) (4).","visa_premier_title":"Visa Premier Offer"}},"packages":{"breadcrumbs":{"destinations_text":"Destinations"},"checkout_heading":"{{countryName}} - data eSIM","package_card":{"action":{"add_package":"Add Package","buy":"Buy eSIM - {{currency_price}}"," buy_esim":"Buy eSIM","close":"Close","details":"Package Details","select":"Select your plan:","top_up":"Top Up eSIM"},"compatibility_modal":{"checking_compatibility":"Checking compatibility...","compatible_text":"Your device is compatible.","errors":{"error_1":"Device model not detected","error_2":"Failed to detect device model","error_3":"Device detection script failed to load."},"not_compatible":"Your device is not compatible.","purchase":"Continue Purchase","subtext":"To verify if your phone is eSIM compatible, simply scan the QR code below with the device you plan to install the eSIM on.","support_compatible":"OR View our list of eSIM Compatible Devices","title":"Device Compatibility Check"},"data_remaining":"Data Remaining","data_text":"Data","days_text":"Days","details":{"activated":"Activated","activation_ends":"Activation Window Ends","data_allowance":"Data Allowance","data_remaining":"Data Remaining","expired":"Expired","expires":"Expires","valid_for":"Valid For"},"email_text":"Enter email to continue as a guest","info":{"actions":{"change_package":"Change Package"},"compatibility":{"text_1":"Is my device","text_2":"Compatible?"},"data_text":"Data","features":{"data":"4G/5G Data","extend":"Easy to Extend","hotspot":"Mobile Hotspot","throttling":"No Speed Throttling","top_up":"Easy To Top Up","unlimited":"Unlimited"},"information":{"text_1":"This package provides","text_2":"of DATA","text_3":"valid for {{validityPeriod}} from time of activation. This data package works on UNLOCKED","text_4":"Compatible Devices","text_5":"from time of activation. This data package works on UNLOCKED","title":"Information:","unlimited":{"text_1":"2 GB of high-speed data every 24 hours.","text_2":"High-speed allowance renews every 24 hours from the time of activation.","text_3":"Speed may be reduced to 500 kb/s once daily limit is reached"}},"product_info":{"text":"Packages will last for the full validity period. Any unused data will expire after the validity period ends. This package must be activated within 60 days of purchase. Activation occurs when the eSIM is turned on within a supported country.","text_coverage":"Please review the list of supported countries under 'Coverage'.","title":"Product Information:"},"selected_plan_text":"Selected plan:","total_text":"Total"},"no_stock":"Out Of Stock","plan_card":{"coverage":{"country_count":"{{countryCount}} Countries","text":"Coverage"},"now_text":"Now","price":"Price","validity":"Validity","was_text":"Was"},"purchase_date":"Purchased","reviews":{"no_reviews_text":"No Reviews to show.","read_more_text":"Read More","title":"Reviews:","verified_text":"Verified Customer"},"search":"Search for country","status":"Status","supported_countries":"Supported Countries","tabs":{"fixed":"Fixed Plans","unlimited":"Unlimited Plans"},"terms_privacy_agreement":{"main_text":"I have read and accepted the Terms & Conditions and Privacy Policy.","subtext":" I also acknowledge that in order for the eSIM to work, my device is not locked to any specific network and must be "},"unlimited_text":"Unlimited","validity_text":"Validity"},"product_group":{"auto_top_up":{"archive":"Archive eSIM","item_1":" Never run out of data","item_2":"Automatic Top Up at 90% usage","item_3":"You’ll be charged the applicable rate when you Top Up","item_3a":"You will be charged ","item_3b":" for your ","item_3c":" plan","item_4":"You can change this preference any time","rename":"Rename eSIM","text":"this eSIM when the data expires?","title":"Auto Top Up","tool_tip":"Auto Top Up will renew your eSIM with the current active plan. If no plan is active, it won’t apply.","unarchive":"Unarchive eSIM"},"data_description":"Buy your {{product}} eSIM for {{country}} now!","description":"Buy {{country}} eSIM data plans online from {{siteTitle}}. View our prepaid {{country}} eSIM packages for sale at the best prices.","name":"{{country}} eSIM Packages","store_payment":{"item_1":"No need to enter payment information every time","item_2":"Convenient and faster checkout","item_3":"Safe storage of your card information","text":"for future purchases?","title":"Store Payment Details"}},"seo":{"brazil":{"description":"Stay connected in Brazil with an eSIM from {{siteTitle}}. Enjoy flexible data plans starting at {{currency}} {{price}} and explore the country with ease.","title":"Best eSIM Card For Brazil For {{currency}} {{price}}. Shop Data Plans"},"canada":{"description":"Adventure Through Canada with an eSIM from {{siteTitle}}. Enjoy flexible data plans starting at {{currency}} {{price}} and stay connected throughout your trip.","title":"Get An eSIM for Canada With Great Data Plans From {{currency}} {{price}}"},"europe":{"description":"Explore Europe with an eSIM from {{siteTitle}}. Enjoy affordable data plans starting at $4.50 USD and stay connected across the continent.","title":"Europe eSIM Data Plans Starting at {{currency}} {{price}}. Get Connected."},"france":{"description":"Get connected in France with a hassle-free eSIM from {{siteTitle}}. Best data plans and seamless coverage. Get started now.","title":"Using an eSIM In France? Get Your Data Plan Sorted"},"general":{"description":"Buy eSIM {{country}} data plans online from {{siteTitle}}. View our prepaid {{country}} eSIM packages for sale at the best prices.","keywords":{"added":", ${esim_package.name} eSIM - {{currency}} {{price}}, {{package}} eSIM plans, {{package}} eSIM packages, {{package}} eSIM data plans, {{package}} eSIM data packages","base":"{{country}} data plans, {{country}} eSIM packages, {{country}} eSIM plans, {{country}} eSIM data plans, {{country}} eSIM data packages, {{country}} eSIM prepaid plans, {{country}} eSIM prepaid packages, {{country}} eSIM prepaid data plans, {{country}} eSIM prepaid data packages, {{country}} eSIM prepaid plans, {{country}} eSIM prepaid packages, {{country}} eSIM prepaid data plans, {{country}} eSIM prepaid data packages"},"package":{"description":"Buy a {{country}} eSIM data plan valid for {{validity}} days for {{currency}}{{price}}. View compatible devices, package duration, and activation instructions.","keywords":"{{country}} eSIM, {{package}} eSIM, {{country}} eSIM packages, {{package}} eSIM packages, {{country}} eSIM plans, {{package}} eSIM plans, {{country}} eSIM data plans, {{package}} eSIM data plans, data plans, eSIM plans, eSIM packages, eSIM data packages, {{country}} eSIM data packages, {{package}} eSIM data packages, {{country}} {{data}} eSIM, {{package}} {{data}} eSIM, {{country}} {{data}} eSIM data plan, {{package}} {{data}} eSIM data plan, {{country}} {{data}} eSIM data plan valid for {{validity}} days, {{package}} {{data}} eSIM data plan valid for {{validity}} days","title":"{{data}} {{country}} eSIM Data Plan Valid for {{validity}} Days ☑️ | {{currency}} {{price}}"},"title":"eSIM {{country}} Data Plans ☑️ Buy {{country}} eSIM Packages from {{currency}} {{price}}"},"global":{"description":"Get connected worldwide with a global eSIM from {{siteTitle}}. Enjoy flexible data plans starting at $14.50 USD and explore the world without roaming worries.","title":"Best Global eSIM Package. Starting at {{currency}} {{price}}."},"india":{"description":"Stay connected in India with an eSIM from {{siteTitle}}. Enjoy affordable data plans starting at {{currency}} {{price}} and explore the country with ease. Get connected.","title":"Excellent Data Plans For eSIM India From {{currency}} {{price}}. Browse Our Packages"},"indonesia":{"description":"Discover Indonesia with an eSIM from {{siteTitle}}. Flexible data plans starting at {{currency}} {{price}} and stay connected throughout your adventure.","title":"eSIM Indonesia Data Plans From {{currency}} {{price}}. Browse Our Packages"},"mexico":{"description":"Discover Mexico with an eSIM from {{siteTitle}}. Access affordable data plans starting at {{currency}} {{price}} and stay connected wherever you go.","title":"eSIM Mexico From As Little As {{currency}} {{price}}. Browse Our Packages"},"taiwan":{"title":"Affordable Data Plans eSIM Taiwan For {{currency}} {{price}}."},"usa":{"description":"Explore the USA with a reliable eSIM. Enjoy affordable data plans starting at {{currency}} {{price}} and stay connected throughout your trip. Get connected now.","title":"Stay Connected With An eSIM for USA Travel. Packages From {{currency}} {{price}}"}},"sim_info":{"voucher":"Voucher"},"top_up_modal":{"action":{"buy_new_esim":"Buy a new eSIM","promo_code":"Add promotion code","redeem":"Redeem"},"heading":"Available Top Up Packages","not_available":{"heading":"Top Up not Available","note_1":"Please note that this eSIM no longer supports Top Ups.","note_2":"To get more data, please purchase a new eSIM that will support future Top Ups","note_3":"You can continue using this eSIM until the data runs out."}}},"newsletter_section":{"action":"Subscribe","heading":"Sign Up for the {{siteTitle}} Newsletter!"},"installation":{"android":{"body":{"heading_1":{"heading":"Before you travel","instructions":{"step_1":{"step":"1. With a stable Internet connection, scan the QR code provided to you on the checkout page or confirmation email you received"},"step_2":{"step":"2. Click on the eSIM popup – Add this plan to connect to a new mobile network"},"step_3":{"step":"3. Accept and continue all prompts"}}},"heading_2":{"heading":"When you arrive","instructions":{"step_1":{"step":"1. Switch Mobile Data to your eSIM:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Connections","step_c":"c. Tap on Sim Manager","step_d":"d. Tap on Mobile Data and set it to your eSIM"}},"step_2":{"step":"2. To turn on roaming for your eSIM:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Connections","step_c":"c. Tap on Mobile Networks","step_d":"d. Toggle Data roaming to on"}}}},"heading_3":{"heading":"If you’re having trouble connecting, please ensure your APN is setup correctly:","instructions":{"step_1":{"step":"1. To ensure the APN is correctly setup:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Connections","step_c":"c. Tap on Mobile Networks","step_d":"d. Tap on Access Point Names","step_e":"e. Select the eSIM (typically at the bottom of your screen)","step_f":"f. Ensure an option is selected that has the APN globaldata (no capital letters and no spaces)","step_g":"g. Each APN option on the list will have a name in bold, and the APN address below it","step_h":"h. If no options include the APN globaldata, click on Add (usually top right of your screen), Tap on Name and label it esim, then tap on APN and label it globaldata (no capital letters and no spaces)","step_i":"i. Then Tap on the back arrow or save, depending on your device, and select the APN with the Name esim and the APN globaldata","step_j":"j. Then tap on the back arrow or save, depending on your device and exit settings"}}}}},"os":"Android","title":"How do I install an eSIM on my Android device?"},"installation_section":{"activation_code":"Activation Code","address_text":"Address"},"ios":{"body":{"heading_1":{"heading":"Before you travel","instructions":{"step_1":{"step":"1. With a stable Internet connection, scan the QR code provided to you on the checkout page or confirmation email you received"},"step_2":{"step":"2. Tap Mobile Plan"},"step_3":{"step":"3. Accept and continue all prompts"}}},"heading_2":{"heading":"When you arrive","instructions":{"step_1":{"step":"1. Once within an eligible country for your eSIM package, switch Mobile Data to your eSIM. To do this on an iOS device:","subSteps":{"step_a":"a. Go to Settings and tap on Mobile Data. In some regions, Mobile Data will be called Cellular, in that case tap on it","step_b":"b. On the Mobile Data page tap on the Mobile Data option at the top","step_c":"c. Select your eSIM"}},"step_2":{"step":"2. To turn on roaming for your eSIM:","subSteps":{"step_a":"a. Go to Settings and tap on Mobile Data. In some regions, Mobile Data will be called Cellular, in that case tap on it","step_b":"b. On the Mobile Data page tap on the Mobile Data option at the top","step_c":"c. Select your eSIM"}}}},"heading_3":{"heading":"If you’re having trouble connecting, please ensure your APN is setup correctly:","instructions":{"step_1":{"step":"1. To ensure the APN is correctly setup:","subSteps":{"step_a":"a. Go to Settings","step_b":"b. Tap on Mobile Data","step_c":"c. Tap on your eSIM under the Sims or eSIMs list (depending on software version)","step_d":"d. Toggle Data Roaming to on"}}}}},"os":"iOS","title":"How do I install an eSIM on my iOS device?"},"manual":{"body":{"android":{"heading":"How To Manually Install your eSIM (Android)","instructions":{"step_1":{"step":"Go to Settings"},"step_2":{"step":"Tap on Connections."},"step_3":{"step":"Tap on SIM Manager."},"step_4":{"step":"Tap on Add eSIM."},"step_5":{"step":"Tap on Scan QR Code."},"step_6":{"step":"Tap on Enter Activation Code (usually located at the bottom of your screen)."},"step_7":{"step":"Insert the code shown below:"}}},"common":{"instructions":{"step_1":{"step":"Your device will now connect to our services and download your eSIM profile. This might take a few moments."},"step_2":{"step":"Follow any additional prompts to activate your eSIM. Once activated, you'll see your new network appear in your device's status bar."}}},"ios":{"heading":"How To Manually Install your eSIM (iOS)","instructions":{"step_1":{"step":"On your device, go to the Settings app."},"step_2":{"step":"Find and select the option for \"Mobile Data\" or \"Cellular\"."},"step_3":{"step":"Look for an option like \"Add Data Plan\", \"Add or Remove eSIM\", and select it."},"step_4":{"step":"Tap on \"Use QR Code\"."},"step_5":{"step":"If prompted, choose to set up your eSIM manually:"}}},"pixel":{"heading":"How To Manually Install your eSIM (Pixel)","instructions":{"step_1":{"step":"Open the Settings app, then select Network & Internet"},"step_2":{"step":"Tap SIMs."},"step_3":{"step":"Tap Add SIM."},"step_4":{"step":"Tap Set up an eSIM."},"step_5":{"step":"Tap Use a different network."},"step_6":{"step":"Tap \"Try these troubleshooting steps\"."},"step_7":{"step":"Tap \"Enter it manually\"."},"step_8":{"step":"Insert the Code shown below:"}}}},"os":"Manual"},"pixel":{"body":{"heading_1":{"heading":"Before you travel","instructions":{"step_1":{"step":"1. With a stable Internet connection, scan the QR code provided to you on the checkout page or confirmation email you received"},"step_2":{"step":"2. Click on the LPA popup"},"step_3":{"step":"3. Accept and continue all prompts"}}},"heading_2":{"heading":"When you arrive","instructions":{"step_1":{"step":"1. Switch Mobile Data to your eSIM and Turn on data roaming for your eSIM:","subSteps":{"step_a":"a. Go to Settings on your device","step_b":"b. Tap on Network & Internet","step_c":"c. Tap on SIMs and Turn on if not already switched on","step_d":"d. Toggle on Mobile Data","step_e":"e. Toggle on Roaming"}}}},"heading_3":{"heading":"If you’re having trouble connecting, please ensure your APN is setup correctly:","instructions":{"step_1":{"step":"1. To ensure the APN is correctly setup:","subSteps":{"step_a":"a. Go to Settings on your device","step_b":"b. Tap on Network & Internet","step_c":"c. Tap on SIMs","step_d":"d. Scroll down to Access Point Names","step_e":"e. Tap Play Internet","step_f":"f. Change the APN to ‘globaldata’ (all lower case, all one word, no space before or after, and no quotation marks)","step_g":"g. Leave the other fields blank","step_h":"h. Tap the 3 dots menu top right","step_i":"i. Tap Save","step_j":"j. Attempt to connect to a website to verify a connection"}}}}},"os":"Pixel","title":"How do I install an eSIM on my Pixel device?"}},"purchase_confirmation":{"actions":{"create_profile_password":"Create a profile password","login_to_view_orders":"Login to view orders","view_invoice":"View Invoice","view_orders":"View Orders"},"confirmation_card":{"processing":"Processing","purchase":{"subtext":"Thank you, please find your order details below.","title":"Purchase Confirmation"},"qr_code":{"activate":"to activate your eSIM.","install":"Click to Install","scan_the_qr_code":"Scan the QR code","scan_to_activate":"Scan the QR code to activate your eSIM."},"sim_info":{"coverage":"Coverage","discount":"Discount","final_price":"Final Price","help_text":"If you need any help with your purchase please visit the Support page or alternatively, visit the Contact Us page.","order_number":"Order Number","package_price":"Package Price","purchase_date":"Purchase Date","refunded":"Refunded","status":"Status"},"timeout":"The order seems to be taking longer than expected. Please wait a few minutes and try again or contact support.","top_up":{"subtext":"In order to top up your eSIM, add more to your account and manage your profile, Set a profile password and take control of your eSIM journey.","title":"Top Up Confirmation"}},"installation_section":{"activation_code":"Activation Code:","address_text":"Address","disabled":{"install_heading":"How to Switch On Your eSIM"},"heading":"How to Install your eSIM","subtext":"To ensure a smooth setup process, we recommend installing your eSIM just before your departure, as installation requires a stable Internet connection. However, if you prefer, you can wait until you arrive in the country to activate your eSIM using WIFI. Once your eSIM is installed, you have the option to turn it off. Activation of the package only occurs when you use your eSIM in the country / region where it is eligible for connection. When you land, simply turn on your eSIM, set roaming to “on” and enjoy being connected"},"message":{"error":"Transaction failed, please try again.","invalid":"Invalid Order.","success":"Transaction successful."}},"supported_devices":{"apple":{"brand":"Apple","devices":{"device_1":"iPhone XR","device_10":"iPad Pro 11\", iPad Pro 11.9\"","device_12":"iPad Air","device_13":"iPad Mini","device_14":"iPhone 16e","device_2":"iPhone XS, XS Max","device_3":"iPhone 11 (all series)","device_4":"iPhone SE 2","device_5":"iPhone 12 (all series)","device_6":"iPhone 13 (all series)","device_7":"iPhone 14 (all series)","device_8":"iPhone 15 (all series)","device_9":"iPhone 16 (all series)"},"incompatible":{"incompatible_1":"Devices produced for Mainland Macao excluding the SE 2020, XS, 12 Mini and 13 Mini"},"index":"0"},"google":{"brand":"Google","devices":{"device_1":"Google Pixel 2, 2 XL","device_10":"Google Pixel 9, 9 Pro XL, 9 Pro Fold","device_2":"Google Pixel 3, 3 XL","device_3":"Google Pixel 3a, 3a XL","device_4":"Google Pixel 4, 4a, 4 XL","device_5":"Google Pixel 5, 5a","device_6":"Google Pixel 6 Pro, 6a","device_7":"Google Pixel 7, 7a, 7 Pro","device_8":"Google Pixel 8, 8a, 8 Pro","device_9":"Google Pixel Fold"},"incompatible":{"incompatible_1":"Pixel 3 produced for Australia, Taiwan and Japan","incompatible_2":"Pixel 3a produced for South-East Asia"},"index":"2"},"huawei":{"brand":"Huawei","devices":{"device_1":"Huawei P40, P40 Pro","device_2":"Huawei P50, P50 Pro","device_3":"Huawei Mate 40 Pro","device_4":"Huawei P60, P60 Pro","device_9":"Huawei Pura 70 Pro"},"incompatible":{"incompatible_1":"Devices produced for China, P50 Pro and P40 Pro+"},"index":"3"},"motorola":{"brand":"Motorola","devices":{"device_1":"Motorola Razr 2019, 5G, 40, 40 Ultra","device_10":"Motorola G84, G85 5G, Motorola Edge 50 Neo,","device_11":"Motorola Moto G Stylus 5G 2024","device_2":"Motorola Razr, Razr+","device_3":"Motorola Edge 2022, 2023, Edge+","device_4":"Motorola Edge 40 Neo, 40 Pro","device_5":"Motorola Edge , 50 Pro, 50 Ultra, 50 Fusion","device_6":"Motorola G34","device_7":"Motorola Moto G53, G54, G Power 5G(2024)","device_8":"Motorola G52J 5G, G52J 5G Ⅱ","device_9":"Motorola G53J 5G"},"index":"5"},"other":{"brand":"Other","devices":{"device_1":"Vivo X80 Pro, X90 Pro, X100 Pro, X200, X200 Pro","device_10":"Nokia XR21","device_11":"Nokia X30","device_12":"Nokia G60 5G","device_13":"Oppo Find N2 Flip, N3, N3 Flip","device_14":"Oppo Reno 5A, 6 Pro 5G","device_15":"Oppo A55s 5G","device_16":"Oppo Find X3, X3 Pro, X5, X5 Pro, X8, X8 Pro","device_17":"Xiaomi 12T Pro","device_18":"Xiaomi 13, 13 Lite, 13 Pro","device_19":"Xiaomi 13T Pro","device_2":"Nuu Mobile X5","device_20":"Xiaomi 14, 14 Pro","device_21":"Xiaomi Blackshark 3","device_22":"Xiaomi Redmi Note 13 Pro +","device_23":"Rakuten Big, Big - S","device_24":"Rakuten Hand, Hand 5G","device_25":"Vivo V29, V29 Lite, V29 Lite 5G (eSIM supported only in Europe)\n","device_26":"Xiaomi Redmi Note 13 Pro+, 14 Pro, 14 Pro+","device_27":"Xiaomi Poco X7","device_28":"Sharp AQUOS Sense 4 Lite, Sense 6S, Sense 7, 7 Plus, 8","device_29":"Sharp AQUOS Wish, Wish 2 SHG08, Wish 3","device_3":"Gemini PDA","device_30":"AQUOS Zero 6","device_31":"Sharp AQUOS R7, R8, R8 Pro","device_32":"Vivo V40, V40 lite, V40 SE","device_33":"Asus ROG Phone 9, 9 Pro","device_34":"Asus Zenfone 12 Ultra","device_35":"Realme 14 Pro+","device_36":"Nothing Phone 3a Pro","device_37":"Honor X8, 90,200, 200 Pro,400 lite","device_38":"Honor Magic 4 Pro, 5 Pro, 6 Pro, 7 Pro","device_39":"Xiaomi 15, 15 Ultra","device_4":"Rakuten MIni","device_5":"Oppo Find Reno 5A, 6 Pro 5G, 9A, A55s 5G","device_6":"Microsoft Pro X, Go 2, Pro LTE Advanced","device_7":"Acer Swift 3,7","device_8":"Asus Mini Transformer","device_9":"OnePlus 11, 12, 13, 13R"},"index":"6"},"samsung":{"brand":"Samsung","devices":{"device_0":"Samsung Galaxy S25, S25+, S25 Ultra","device_1":"Samsung Galaxy S24, S24+, S24 Ultra","device_10":"Samsung Galaxy Z Fold 2 5G","device_11":"Samsung Galaxy Fold","device_12":"Samsung Galaxy Z Flip 5 5G","device_13":"Samsung Galaxy Z Flip 4","device_14":"Samsung A56 5G","device_15":"Samsung Galaxy Z Flip 3 5G","device_16":"Samsung Galaxy Z Flip","device_17":"Samsung Galaxy A55","device_18":"Samsung Galaxy Z Fold 6 5G","device_19":"Samsung Galaxy Z Flip 6 5G","device_2":"Samsung Galaxy S23, S23+, S23 Ultra, S23 FE","device_21":"Samsung Galaxy A36","device_22":"Samsung Galaxy Z Fold 6 5G","device_23":"Samsung Galaxy Z Flip 6 5G","device_3":"Samsung Galaxy S22, S22+, S22 Ultra","device_4":"Samsung Galaxy S21, S21+, S21+ Ultra 5G","device_5":"Samsung Galaxy S20, S20+, Ultra","device_6":"Samsung Galaxy Note 20, 20Ultra 5G","device_7":"Samsung Galaxy Z Fold 5 5G","device_8":"Samsung Galaxy Z Fold 4","device_9":"Samsung Galaxy Z Fold 3 5G"},"incompatible":{"incompatible_1":"Devices produced for South Korea, China, Hong Kong and Taiwan","incompatible_2":"The S20, S21, Galaxy Z Flip 5G, Galaxy Z Fold 2 and Note 20 Ultra produced for the United States","incompatible_3":"All Samsung Galaxy FE devices prior to the S23 FE"},"index":"1"},"sony":{"brand":"Sony","devices":{"device_1":"Sony Xperia 10 III Lite","device_2":"Sony Xperia 10 IV","device_3":"Xperia 10V","device_4":"Xperia 1 IV","device_5":"Sony Xperia 5 IV","device_6":"Sony Xperia 5 V","device_7":"Sony Xperia 1 V","device_8":"Sony Xperia Ace III","device_9":"Sony Xperia 1 VI"},"index":"4"}},"locale_currency_selector":{"general":{"actions":{"back":"Back","currency_button":"Currency"}},"locale":{"button":"Language","language":{"en":"English","es":"Spanish","fr":"French","pt":"Portuguese","pt-br":"Portuguese (Brazil)"}}},"profile":{"actions":{"cancel":"Cancel Edit","edit":"Edit Profile","reset":"Reset Password","save":"Save Profile"},"alert_message":"Changing your email will automatically log you out. A verification will be sent to your new email.","description":"Keep your contact information up-to-date and manage your password security right here.","heading":"My Profile","help_text":"Do you need help with your profile?","test":{"reset_1":"A request has been received to reset the password for your KnowRoaming account. Click on the button below to reset your password.","reset_2":"If you did not initiate this request, please ignore it.","test_1":"If you did not register an account with us, please ignore this email.","test_2":"Please find our FAQ and","test_3":"support information here","test_4":"If you need any assistance, feel free to contact us at","test_5":"Kind Regards,","test_6":"The KnowRoaming Team","test_7":"VERIFY EMAIL"},"toast":{"success_1":"Email updated successfully. Please verify your new email address and log back in.","success_2":"Profile updated successfully"}},"password_reset":{"description":"Please set your new password by completing the fields below.","heading":"Reset Password","heading_2":"Reset Password","seo":{"title":"Password Reset"},"sub_heading":"Please set your new password by completing the fields below.","toast":{"error":"Something went wrong. Please try again.","success":"Password successfully changed. Please login.","success_2":"Password reset successfully, please log in."}},"invoice":{"actions":{"download":"Download Invoice"},"complimentary":"Complimentary","date":"Date","details":"Customer Details","discount":"Discount","order":"Order","order_number":"Order Number","package":"Package Name","price":"Price","refunded":"Refunded","title":"INVOICE","top_up":"Top Up","total":"Total","type":"Type","voucher":"Voucher"},"order_history":{"actions":{"view_order":"View Order","view_top_up":"View Top Up"},"empty_state":"You have no eSIMs at the moment.","subtext":"Please note that all orders are displayed in the currency in which they were originally placed.","text":"See below for the list of all the orders you have made."},"visa":{"discount":{"details":{"description":"Offer: Enjoy a 25% discount on all KnowRoaming eSIM data packages with your Visa card. The 25% discount may be utilised up to six times per cardholder per year.

Access to Benefits: To access these benefits, eligible Visa cardholders must:

1. Login to an existing account or sign up and log in to a new account.
2. Enter their Visa card number in the verification panel.
3. Unlock your Visa discount by following the instructions on the site.
4. The discount will be automatically applied during the checkout process.

Device Requirements: Eligible cardholders must have a mobile device that is eSIM enabled and not network locked to access the benefits.","title":"Details for your 25% discount offer"},"details_esim":{"description":"A travel eSIM is a digital SIM card that lets you connect to mobile networks in different countries without a physical SIM card. Instead of swapping your regular SIM when you travel, you simply download an eSIM profile to your phone or device. With a KnowRoaming eSIM, users can enjoy reliable data connectivity in over 200 destinations while avoiding excessive roaming charges, ensuring a smooth, connected travel experience.","title":"What is a Travel eSIM?"},"heading":"Enjoy a 25% discount on all KnowRoaming eSIM data packages with your Visa card.","verify_heading":"Verify Your Account to Unlock your 25% Discount"},"general_text":{"discount":"discount","free":"free data","rewards":"rewards"},"rewards":{"details":{"description":"Offer: Eligible Visa cardholders will receive a complimentary KnowRoaming 3 GB global eSIM package yearly, giving you high-speed data roaming in over 150 countries.

Access to Benefits: To access these benefits, eligible Visa cardholders must:

1. Login to an existing account or sign up and log in to a new account.
2. Enter your Visa card number in the verification panel.
3. Follow the on-screen instructions to unlock your free 3 GB global package.

Your 3 GB package activates on your first data use outside your home country and remains valid for 21 calendar days. You can roam freely across all 150+ supported countries with no country lock, and if you use up your 3 GB before the 21 days are up, simply top up at the rates displayed on our site.

Continuous 25% Savings: As a Visa cardholder, you’ll also enjoy an ongoing 25% discount on all KnowRoaming eSIM data plans, redeemable up to six times per year.","title":"Offer details for your complimentary 3 GB global package"},"heading":"Get 3GB of FREE global data yearly with KnowRoaming, plus 25% off purchases and top ups.","verify_heading":"Verify Your Account to Unlock your FREE Data"},"visa_steps":{"rewards_auth":{"authenticated":{"action":"Verify Your Account","greeting":"Welcome {{name}}","subheading":"Cardholders are eligible for various benefits based on their card type. Verify your account to see which benefits you qualify for."},"description":"To enjoy your cardholder benefits, you`ll need to Sign Up, with a few basic details. If you already have an account, please Log In to proceed.","heading":"New To KnowRoaming?","steps":{"step_1":"Log In or Sign Up to KnowRoaming in under a minute and take the first step on your eSIM offer journey.","step_2":"Check for benefit eligibility by entering your credit card number so we can verify your account.","step_3":{"discount":"Enjoy a 25% discount on all travel eSIM data packages.","rewards":"Get 3GB of Free global data, plus 25% off purchases and top ups."}},"title":"Benefit redemption steps:"},"rewards_unlock":{"actions":{"purchase":"Purchase an eSIM","redeem":"Redeem Now","verify":"Verify Another Card"},"discount":{"description":"This benefit entitles you to a 25% discount on any purchase. This benefit can be utilized up to six times per year. Please redeem this benefit each time you would like the discount applied. 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See below for more details."},"rewards_verify":{"iframe_title":"\"Visa Benefits | Valid for Visa Cards\"","instruction":"Please submit your Visa credit card number below:","subheading":"Check your benefit eligibility","terms":"By clicking Submit you confirm that you have read and accepted the Terms and Conditions."},"step_1":"Step 1: Sign Up or Log In","step_2":"Step 2: Verify Your Account","step_3":"Step 3: Unlock Your {{type}}"}},"404_page":{"actions":{"home":"Go To Home Page"},"text_1":"The page you are looking for does not exist or has been moved.","text_2":"Please check the URL and try again.","title":"Page Not Found"},"site_error":{"no_results":"No results found.","text_1":"This page is experiencing an unexpected error.","text_2":"Please try again later.","title":"Site Error"},"activation":{"android":{"index":"2","instructions":{"step_1":"1. Open the Settings app on your Android device.","step_2":"2. Tap on 'Network & internet' or 'Connections'.","step_3":"3. 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Set the APN to 'globaldata' (all lowercase, no spaces)."},"os":"Pixel"}},"form_validation":{"customer_info":{"email":{"message_1":"Please enter a valid email address"}},"login":{"email":{"message_1":"Your email address is required","message_2":"Should be at least 5 characters long","message_3":"Should be at most 50 characters long"},"password":{"message_1":"Your password is required","message_2":"Please enter your password"}},"promo_code":{"promo_messages":{"message_1":"Promo code is required"}},"register_validation":{"email":{"message_1":"Email address is required","message_2":"Should be at least 5 characters long","message_3":"Should be at most 50 characters long"},"names":{"first_name":"Your first name is required","last_name":"Your last name is required","message_1":"Should be at least 2 characters long","message_2":"Should be at most 50 characters long","message_3":"Invalid name. Only use letters, spaces, hyphens, and apostrophes."},"password_confirm":{"message_1":"Your password is required","message_2":"Please confirm your password","password_match":"Your confirmation doesn't match your password"},"password":{"message_1":"Your password is required","message_2":"Please enter your password","message_3":"Should be at most 128 characters long","message_4":"Password should be at least 8 characters long and contain at least one number, one lowercase letter, one uppercase letter and one special character"},"phone":{"message_1":"Phone Number is required","message_2":"Invalid Phone Number"},"recaptcha_failed":"Recaptcha failed. Please try again.\n"},"reset":{"password":{"message_1":"Please provide a valid password","message_2":"New password is required","message_3":"Please enter a new password","message_4":"Password confirmation is required","message_5":"Please confirm your new password","message_6":"Your confirmation password should match new password","message_7":"New password must be different from the old password","message_8":"Passwords do not match"}},"voucher_code":{"voucher_messages":{"message_1":"Voucher Code is required","not_valid":"Voucher Code is not valid"}}},"promo":{"amberstudent":{"promo_description":"Enter your voucher code
and get your FREE travel eSIM loaded with 500 MB of data!","promo_details":"After submitting a valid voucher code, simply enter your details, validate your email, and receive your eSIM package instantly.","seo":{"description":"Redeem your Amber Student Voucher for a Travel eSIM package","title":"Amber Student eSIM Voucher | KnowRoaming"},"title":"Get connected the moment you land.
Claim your free 500 MB of data with KnowRoaming & Amber."},"bts":{"description":"Get Free Data with KnowRoaming.","promo_description":"Enter your BTS Voucher Code to get your free data.
Running low on data? Simply Top Up!","promo_details":"After submitting a valid voucher code, simply enter your details, validate your email, and receive your eSIM package instantly.","seo":{"description":"Get Free Data with KnowRoaming.","title":"BTS | KnowRoaming"},"title":"Stay Connected in Thailand,\n

with 500 MB of FREE Data!

"},"discoverybank":{"description":"Get Free Data with KnowRoaming.","promo_description":"Enter your voucher code from your Discovery Bank email, and get your FREE travel eSIM loaded with 1 GB of Data!","promo_details":"After submitting a valid voucher code, simply enter your details, validate your email, and receive your eSIM package instantly.","seo":{"description":"Redeem your Discovery Bank Voucher for a Travel eSIM package.","title":"Discovery Bank eSIM Voucher | KnowRoaming"},"terms":"Terms and conditions apply, read them here. Discovery Bank Auth FSP48657. 
Limits, Ts&Cs apply. Fair-usage spend limits apply.","terms_url":"https://www.discovery.co.za/assets/discoverycoza/bank/legal/e-sim-campaign-term-and-conditions.pdf","title":"Welcome to KnowRoaming, the easiest way to
\narrive connected with Discovery Bank!
 Your first 1 GB of data is on us."},"esim_offer":{"description":"Get Free Data with KnowRoaming.","promo_description":"Sign up to claim your FREE Travel eSIM loaded with 1GB of data, valid for 7 days!","promo_details":"Enter your details below, validate the email we send you, and you'll get your eSIM instantly.","seo":{"description":"Get Free Data with KnowRoaming.","title":"eSIM Offer | KnowRoaming"},"title":"Welcome to KnowRoaming, the easiest way to stay connected while traveling!"},"eurowings":{"description":"Get Free Data with KnowRoaming and Eurowings.","promo_description":"Sign up to claim your FREE Euro Travel eSIM loaded with 512 MB of data, valid for 3 days!","promo_details":"Simply enter your details below, check your inbox for the validation email, and once confirmed, we'll send the eSIM directly to you.","seo":{"description":"Get Free Data with KnowRoaming and Eurowings."},"title":"Welcome to KnowRoaming,
the easiest way to stay connected while traveling!"},"grab":{"description":"Get Free Data with KnowRoaming.","promo_description":"Enter your Grab voucher code and get your FREE travel eSIM loaded with 1 GB of Data!","promo_details":"After submitting a valid voucher code, simply enter your details, validate your email, and receive your eSIM package instantly.","seo":{"description":"Redeem your Grab Voucher for a Travel eSIM package.","title":"eSIM Voucher | KnowRoaming"},"title":"Welcome to KnowRoaming, the easiest way to stay connected while traveling!"},"hex_card":{"card_1":"Stay connected across the globe.","card_2":"Travel hassle-free with no roaming charges or unexpected fees.","card_3":"Continue to receive calls and SMS messages on your home SIM card."},"install":{"alt":{"android":{"step_01":"1. Open Settings → Connections → SIM Manager","step_02":"2. Tap Add eSIM → Scan QR Code and follow the prompts.","title":"On Android (Samsung/Pixel/Other):"},"iphone":{"step_01":"1. Go to Settings → Mobile Service → Add eSIM.","step_02":"2. Select “Use QR Code” and follow the prompts.","title":"On iPhone:"},"label":"Label the plan (e.g., “KnowRoaming Free 1 GB”) so you recognize it.","title":"Alternatively use the QR code method:"},"button_text":"How to install and activate your eSIM","docs":"Installation Guides","help":{"text":"Our support chat team is available 24/7, just tap the chat icon and we’ll guide you through every step.","title":"Need help?"},"step_01":{"text":"Make sure your phone is eSIM-capable and unlocked.","title":"1. Confirm Compatibility:"},"step_02":{"text":"A reliable Wi-Fi connection ensures the eSIM downloads without interruption.","title":"2. Connect to Wi-Fi:"},"step_03":{"text":"After redeeming your voucher and validating your email address, you’ll see a QR code on screen (or receive it by email). Keep this QR code handy.","title":"3. Grab your QR Code:"},"step_04":{"text":"The easiest way to install and manage your eSIM is using the KnowRoaming app. Simply sign in, using your credentials, and once logged in, tap on My eSIMs, tap on the “eSIM not installed” link on your eSIM and then tap on the Install eSIM button. From there, simply follow the prompts.","title":"4. Install the eSIM:"},"step_05":{"text_01":"• Once the eSIM installs, ensure it’s set as your default data line.","text_02":"• Select the eSIM you wish to activate and toggle it on. ","text_03":"• Ensure that that Data Roaming is turned on. ","title":"5. Activate & Verify:"},"subtitle":"Follow these quick steps to get connected. Menu names may vary by device, if you need more help, check out our detailed setup guides or chat with our 24/7 support team.","title":"How to Install & Activate your eSIM"},"promo":{"action":{"get_free_data":"Get Free Data","redeem":"Redeem Voucher"},"marketing_text":"I agree to receive marketing communications from KnowRoaming.","search":{"placeholder":"Where are you traveling to?"},"submitted":{"action":{"home":"Go To The Home Page"},"text_1":"Thank you for submitting your details.","text_2":"You will receive an email shortly with instructions on how to validate your email address and claim your eSIM."},"voucher":{"action":{"validate":"Validate Voucher"},"invalid":"Voucher code is not valid","not_valid":"Voucher Code is not valid","placeholder":"Enter Voucher Code"}},"promo_code":{"applied":"Applied to Order","created":"Created (Not Used Yet)","expired":"Expired Promotion","invalid":"Invalid promotional code","no_codes":"You have no promo codes at the moment.","not_eligible":"Not Eligible for Use","pending":"Pending Redemption","redeemed":"Added for next order","removed":"Removed by User","text":"See below for the promo codes you have redeemed."},"toast":{"error":"Something went wrong. Please try again.","success":"Successfully redeemed"},"travel_esim":{"description":"Get Free Data with KnowRoaming.","promo_description":"Sign up to claim your FREE travel eSIM loaded with 1 GB of data!","promo_description_country":"Sign up to claim your FREE {{country}} travel eSIM loaded with 1 GB of data!","promo_details":"Enter your details below, validate the email we send you, and you'll get your eSIM instantly.","seo":{"description":"Get Free Data with KnowRoaming.","title":"Travel eSIM | KnowRoaming"},"title":"Get connected the moment you land.
Claim your free 1 GB of global data for 7 Days, for FREE!"},"usave":{"subtext":"Choose the appropriate fixed or unlimited package below and enjoy affordable connectivity during your adventure in {{country}}.","text":"Enjoy connectivity in {{country}} with a travel eSIM package!"},"visa_voucher":{"details":"Enter your Voucher Code and get your FREE travel eSIM plan! Unlock exclusive 25% discounts on additional data plans and Top Ups to stay connected longer.","heading":"Connect globally with Visa's exclusive eSIM benefits!","login":"Account Login","marketing_info":"By submitting your details, a KnowRoaming account will be automatically created for you, preloaded with three 25% discounts on additional data bundles and top up's.","receive":"To Receive your eSIM:","step_1":"Stay seamlessly connected across the globe.","step_2":"Travel hassle-free with no roaming charges or unexpected fees.","step_3":"Continue to receive calls and SMS messages on your local SIM card.","submit":"Submit your voucher code, enter your details, confirm your email address, and receive your eSIM instantly.","terms":"Offer Terms and Conditions apply.","unlock_1":"Already claimed your free eSIM? 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