My eSim Isn’t Working… What Should I Do?

June 4, 2024


In today's hyper-connected world, a malfunctioning eSIM can be a real inconvenience. But fear not! Let's look into troubleshooting steps to get your eSIM back on track.

Understanding eSIMs

eSIMs, or embedded SIMs, are digital versions of traditional SIM cards integrated into devices. They offer seamless connectivity without physical swaps.

Common Issues

Despite their convenience, eSIMs can encounter issues such as activation failures, network errors, or compatibility issues.

Reasons Why It May Not Work

  • Network Locked: Some devices are locked to specific networks, preventing the eSIM from connecting to others. Consider unlocking your device for broader compatibility.
  • Not Compatible: Certain devices may not support eSIM technology, leading to compatibility issues.
  • Lack of Data: If your eSIM plan has expired or you do not have enough data, consider topping up your data to ensure uninterrupted connectivity.
  • How to Fix Your eSim Issues

  • Restart Your Device: Sometimes, a simple reboot can resolve minor glitches.
  • Check Network Coverage: Ensure you're in an area with adequate network coverage.
  • Verify Activation: Double-check if your eSIM is properly activated and configured.
  • Update Software: Ensure your device's software is up-to-date, as outdated software can cause compatibility issues.
  • Reset Network Settings: Resetting network settings can often resolve connectivity issues.
  • Reinstall eSIM Profile: Remove and reinstall the eSIM profile to refresh settings.
  • Still not working? Your phone may be Network Locked.

    How to Fix Network Locked Phones

    What does it mean if your network is locked?

    When your carrier locks your network, your device can only use their SIM cards, making it difficult to switch to other networks or use eSIMs. Network locks imposed by your carrier prevent the activation of eSIMs, limiting your connectivity options to their network.


    Contact your carrier to remove restrictions and enable eSIM compatibility.

    Contacting Support

    If troubleshooting steps prove unsuccessful, don't hesitate to contact KnowRoaming support team. We’re equipped to assist with any issues you may encounter.


    In conclusion, issues with your eSIM can be frustrating, but with the right troubleshooting steps and KnowRoaming support, you can quickly resolve them. Stay connected and enjoy the benefits of seamless communication with your eSIM-enabled device!