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Auto top-up: how it works and how to turn it off
Auto top-up is off unless you turn it on. Plans are prepaid, and nothing renews or charges again on its own. With auto top-up on, we add data when your plan runs low, charge your saved payment method, and tell you each time.
More detail
You choose auto top-up at checkout, on its own sheet with an explanation beside it. You can switch it on or off later in the app, under Settings > Auto top-up. Turning it off doesn't touch the plan you're using now. It only stops future automatic top-ups.
Every automatic top-up shows in Order history with its own order number. The app also sends a notification naming the charge, so nothing is a surprise. Seen a charge you didn't expect? Check Order history first, then turn auto top-up off. If you don't want the data you were charged for, read Refund policy in plain language, then message us with the order number.
To add data yourself, once, see Top up your plan: add data or days without a new eSIM.
Foire aux questions
Nope. You pay as you go. No strings attached.
We review every request within 4 business days. Approved refunds go out within 15 days of approval.
Request it within 90 days of buying your plan. Once it's expired, we can't refund it.
Used less than 2% of your data, or hit a real issue on our end? We'll also review it for a refund.
Le moteur de recherche est efficace, la documentation est plutôt bonne, mais parfois, on a simplement besoin de parler à quelqu'un. C'est pour ça que nous sommes là. Quel que soit le fuseau horaire, quelle que soit la question, à toute heure.
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