Refund Policy

You can request a full refund if:

• The eSIM has not been installed, or
• The eSIM is installed but the data plan has not been activated.

If your data plan is activated, a full refund is not guaranteed. However, we may consider a full or partial refund if:

• You have used less than 2% of the data, or
• You experienced service issues directly related to KnowRoaming.

Refunds in these cases are at our sole discretion and are not guaranteed.

We may deny a refund if:

• There is evidence of abuse, such as repeated refund requests.
• Our Terms of Service have been violated.
• There is any fraudulent activity.

You must request a refund within 90 days of purchasing your data plan. No refunds are issued once the plan's validity period has expired.

• We’ll review your request within 4 working days.
• If approved, the refund will be issued by us within 15 calendar days. It may take your bank longer to clear the funds.

Different rules may apply during promotions or referral programs. In case of a conflict between those terms and this policy, this Refund Policy will take priority.