How can we help,
traveler?
Search the docs, browse a category, or talk to a real human. However you ask, the answer's here.
Try:
Landed, plan added, still no internet? Start with these three phone settings.

Will it work on your phone?
Compatible with iPhone XS and newer, and most flagship Android phones released from 2020 onward. Check before you buy, not after.
Six categories, most things covered.
- 15 articles
Getting started
First time? Start here. What an eSIM is, what you'll need, and how the whole flow fits together.
- 33 articles
Installing your eSIM
QR codes, settings paths, line labels. The five-minute install, walked through screen by screen.
- 17 articles
Billing and refunds
Charges, top-ups, receipts, refunds. Everything about paying, explained straight.
- 27 articles
Coverage and networks
Which network you'll land on, how to force-switch, and what to expect by country and region.
- 24 articles
Account and app
Logging in, switching phones, managing multiple eSIMs, the mobile dashboard.
- 18 articles
Troubleshooting
No signal, slow speeds, can't send iMessage, hotspot won't share. The 99% of issues, fixed in three taps.

Send a message. We'll help you get connected.
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
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