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Known issues after the platform migration
This page lists the issues we know about on the new app and website, what to do about each while we fix it, and when each was last updated. If your problem is here, you don't need to message us; we're on it. If it isn't, it's probably a setting or a one-off, and the linked articles are the fastest route.
A running list, updated at least weekly for the first eight weeks after the new platform launched and retired after that. Each entry says what's affected, what you'll see, the workaround if there is one, and the status. The date at the top is the last time anyone checked it.
Affects What you'll see
What to do Status Updated meanwhile
No open issues listed yet
2026-09-30
- Your plans, orders, and Kreds are unaffected by anything on this list unless an entry says otherwise.
- Old logins from the previous platform don't carry over; see Had a KnowRoaming SIM card? What's changed and Sign in with Google or Apple.
- If something isn't listed and the linked article doesn't fix it, message us; see Still not working? When to contact us and what to send.
Frequently Asked Questions
The more Kreds you've got, the less your next plan costs you.
They come straight off the price, no code needed.
Any destination, any plan.
Kreds from referrals, top-ups, or promotions, all sitting in the app, ready to save you money.
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
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