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Get a receipt or invoice for your order
Every order has an invoice you can open and save from Order history, in the app or on knowroaming.com. It shows the plan, the price, the date, the order number, and the payment method, which is what most expense systems ask for.
Steps
- Open the KnowRoaming app, or sign in on knowroaming.com.
- Go to Order history.
- Select the order.
- Tap View invoice, then save or share it as a PDF.
The same View invoice button is on the order page you land on after buying, next to the order number.
Good to know
- The invoice is issued by KnowRoaming and covers the plan you bought. Automatic top-ups each have their own order and invoice.
- Need a tax invoice with your company's name, address, or VAT or GST number on it? Message us with the order number and the details to add.
- Expensing through work is covered in Expensing a plan through work.
Still not working?
If an order is missing from Order history, check the email address you're signed in with; it's the one the order was placed under. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried. See Still not working? When to contact us and what to send for where to find each one.
Frequently Asked Questions
Nope. You pay as you go. No strings attached.
We review every request within 4 business days. Approved refunds go out within 15 days of approval.
Request it within 90 days of buying your plan. Once it's expired, we can't refund it.
Used less than 2% of your data, or hit a real issue on our end? We'll also review it for a refund.
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
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