Find your active and past plans, and your orders

Steps

1. 1Open the KnowRoaming app, or sign in on knowroaming.com.
2. 2Go to My plans. Every device on your account is listed, and your current device is marked.
3. 3Tap a device to see its plans, each with its status, data left, and days left.
4. 4From a plan, tap Top up to add data or days.
5. 5For a new destination, go back to the device and tap Add a plan.
6. 6For past purchases, receipts, and invoices, go to Order history and select the order.

Good to know

• Devices you've archived are under View archived devices, with the date each was archived.
• Plans from the old KnowRoaming SIM card and platform don't appear here; see Had a KnowRoaming SIM card? What's changed.
• What each status means is in What each plan status means (active, expiring, expired); the balance detail is in Check your data balance and usage in My plans.

Still not working?

If a plan you paid for isn't under any device, check Order history: if the order is there, open it and add the plan from the order page. If the order isn't there either, you may be signed in with a different email. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried. See Still not working? When to contact us and what to send for where to find each one.