What data KnowRoaming stores about you, and how to get a copy

Account details are the email, name, and phone number you gave us, plus your sign-in method. Orders are what you bought, when, for how much, and the last digits of the payment method. The card itself is held by Stripe, not by us. Devices are the phones and tablets on your account, with the eSIM identifier for each (the ICCID). Usage is the data your plan used and where. That's how a plan is billed, and how we help when it isn't working. Support messages are kept with the account so we don't ask you to repeat yourself.

To get a copy of your data, message us on WhatsApp at +1-888-357-7347 and ask for a data export. Use the email address on your account. We'll confirm it's you and send it. If a self-serve option exists in your region, it's under Account settings > Privacy.

To delete your data, delete the account; see Delete your account and your data. Orders and invoices are kept afterward only where the law requires it, for as long as it requires.

• Marketing messages are separate from the data we need to run your plan. They're off unless you turn them on; see Which notifications we'll send, and when.
• We never ask for your full card number or your password by message, notification, or email.
• Anything here that differs from the privacy policy is a mistake on this page, and the policy wins.