Send a message. 有人接了电话。
Apply a promo code or discount
Enter the code at checkout before you pay, and the total updates straight away. If the total doesn't change, the code hasn't applied; fix it before you complete the purchase, because a code can't be applied to an order after it's paid.
Steps
- Choose your plan and go to checkout.
- Tap Have a promo code?
- Type the code exactly as it was given to you. Capitals, numbers, and spaces all matter.
- Tap Apply code.
- Check the order summary. The discount shows as its own line and the total drops before you pay.
Good to know
- Promo codes and Kreds don't stack on the same purchase unless the offer says so. Use whichever saves you more; see How Kreds and referral credit apply to a purchase.
- A voucher from a partner brand isn't a promo code. It's claimed on the partner's page, not at checkout; see Claim a partner benefit: Visa, mokafaa, Hollard, and vouchers.
- Most codes work once per account and have an end date; the offer says which plans they cover.
Still not working?
If the total doesn't change or the code is refused, see Promo code not working: what to check. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried. See Still not working? When to contact us and what to send for where to find each one.
常见问题解答
Nope. You pay as you go. No strings attached.
We review every request within 4 business days. Approved refunds go out within 15 days of approval.
Request it within 90 days of buying your plan. Once it's expired, we can't refund it.
Used less than 2% of your data, or hit a real issue on our end? We'll also review it for a refund.
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