Send a message. Contesta una persona.
Check your plan is on your phone and ready before you fly
A one-minute check the night before, while you're on Wi-Fi with time to fix anything. You're looking for a KnowRoaming line that's on your phone and switched off, not a working connection; at home, that's what ready looks like.
Before you start
Where your SIM list is, by phone. iPhone: Settings > Cellular. Samsung: Settings > Connections > SIM manager. Other Android phones: Settings > Network & internet > SIMs.
Steps
- Open the KnowRoaming app and go to My plans. Your plan shows under your device.
- Open your SIM list, at the path above for your phone.
- Confirm a KnowRoaming line is in the list. If it isn't, add the plan again from My plans.
- Leave Data Roaming off for the KnowRoaming line until you land. You'll turn it on then.
- Turn Data Roaming off for your home SIM, so it can't run up charges abroad.
- If your destination needs an APN (see your platform guide), set it now, on Wi-Fi.
Good to know
- It's fine to add your plan days before you fly, as long as you have a stable connection to do it. Leave data roaming off until you land. Nothing on your plan starts until you connect abroad, so there's no downside to adding early and switching on later.
- Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over.
- Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
- Turning off your home SIM's roaming, step by step, is in Turn off data roaming on your home SIM before you fly.
- The landing steps, by phone, are in Turn on data roaming for your plan on iPhone, Turn on data roaming for your plan on Samsung, and Turn on data roaming for your plan on Android.
Still not working?
If the KnowRoaming line won't appear after a second add, see "Cellular plan cannot be added" and other add errors. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.
Preguntas frecuentes
How to use an eSIM while backpacking is surprisingly simple. First, ensure your phone is unlocked and eSIM-compatible. Then, download the provider's app (like KnowRoaming's). You can choose your plan and add the eSIM digitally through the app, often by scanning a QR code. Once added, just enable data roaming for your eSIM, and you're ready to go, no physical cards or airport kiosks needed.
No swapping SIM cards, no kiosk queues at the airport, set it up once and it's ready every time after.
With KnowRoaming, setup takes less than five minutes. Using the automatic setup in the KnowRoaming app, you can download and add your eSIM in just a few taps. This makes it one of the fastest and most reliable ways to get connected before your trip.
Simply add the eSIM profile on your unlocked, eSIM-compatible device before you travel. Once you arrive in a supported country, turn on your eSIM, and you'll be connected!
El buscador funciona bien, la documentación está bastante bien, pero a veces lo que necesitas es hablar con alguien. Para eso estamos aquí. Sea cual sea la zona horaria, sea cual sea la pregunta, a cualquier hora.
Chatea en WhatsApp