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If you don't travel for a long time, what happens to your account
Your account, your devices, and your saved details stay as you left them, however long it is between trips. The one thing with a clock on it is Kreds. They expire 12 months after they're issued. The KnowRoaming eSIM stays on your phone too, ready for a plan whenever you next travel.
More detail
There's nothing to keep alive: no plan running, no charge, and no data used between trips. Sign in whenever you next need a plan and everything is where it was. Changed phone in the meantime? See New phone, reset, or lost phone: getting set up again. Changed email address? Update it before you buy; see Change the email or phone number on your account.
Kreds are the exception. They expire 12 months from the date they're issued and can't be reinstated. If you have a balance and a trip coming up, use them; see How Kreds and referral credit apply to a purchase. A saved card that expires in the meantime is worth updating before you buy; see Manage saved payment methods.
Foire aux questions
The more Kreds you've got, the less your next plan costs you.
They come straight off the price, no code needed.
Any destination, any plan.
Kreds from referrals, top-ups, or promotions, all sitting in the app, ready to save you money.
Le moteur de recherche est efficace, la documentation est plutôt bonne, mais parfois, on a simplement besoin de parler à quelqu'un. C'est pour ça que nous sommes là. Quel que soit le fuseau horaire, quelle que soit la question, à toute heure.
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