Reset a forgotten password

Steps

1. 1On the sign-in screen, tap Forgot password?
2. 2Enter the email address on your account and tap Continue.
3. 3Open the email from KnowRoaming and tap the reset link. Each link works once, and for a limited time.
4. 4Set a new password and confirm it.
5. 5Sign in with the new password.

Good to know

• No email within a few minutes? Check spam or junk, and check that you used the email the account was created with. Then request a new link.
• If the link says it's expired or already used, request a new one from the sign-in screen; see Reset link expired or verification email missing.
• Accounts created with Google or Apple have no KnowRoaming password. See Sign in with Google or Apple.
• On the website, you can buy a plan by signing in with Google or Apple and set a password afterward from Account settings.

Still not working?

If no email arrives on a second try, and it isn't in spam, message us from the sign-in screen's help link or on WhatsApp at +1-888-357-7347 with the email address you're trying. Your plans and orders are safe; only the sign-in is stuck.