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Change the email or phone number on your account
Change either in Account settings, then confirm the new one from the email or code we send. Do it before you travel: receipts, sign-in links, and any codes go to whatever is current here, and a wrong address is hard to fix once you're abroad and locked out.
Steps
- Open the KnowRoaming app, or sign in on knowroaming.com.
- Go to Account settings, then Contact details.
- Change the email address or the phone number.
- Confirm the change from the email or code sent to the new address or number.
- Sign in with the new email address next time; it's also your sign-in.
Good to know
- Your order history, plans, and Kreds stay with the account; only the contact details change.
- If you sign in with Google or Apple, your email is the one on that account. Change it there, or add a KnowRoaming password first; see Sign in with Google or Apple.
- The phone number here is for account contact only. Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
Still not working?
If the confirmation email or code doesn't arrive, see Reset link expired or verification email missing. If you've lost access to the old email address and can't sign in, message us on WhatsApp at +1-888-357-7347 with the old and new addresses and an order number.
Domande frequenti
The more Kreds you've got, the less your next plan costs you.
They come straight off the price, no code needed.
Any destination, any plan.
Kreds from referrals, top-ups, or promotions, all sitting in the app, ready to save you money.
La funzione di ricerca è ottima, la documentazione è piuttosto buona, ma a volte si ha semplicemente bisogno di parlare con qualcuno. È proprio per questo che siamo qui. Qualunque fuso orario, qualsiasi domanda, a qualsiasi ora.
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