Claim a partner benefit: Visa, mokafaa, Hollard, and vouchers

Before you start

You need a KnowRoaming account, signed in on the phone you'll travel with. For a card program, have the card to hand; for a voucher, the code the partner gave you; for mokafaa, a Saudi mobile number registered with mokafaa.

Steps: a card program (Visa and other card partners)

1. 1Open the card partner page from the link the partner gave you, or from Rewards in the app.
2. 2Select your region.
3. 3Read the offer for your region, then tap the button to check your card.
4. 4Enter your card number. This confirms eligibility only; nothing is charged.
5. 5When your rewards are unlocked, confirm your name and email on the "One step to go" sheet.
6. 6Check your inbox and confirm your email. The plan is then in My plans, ready to add.

Steps: a voucher from a partner or insurer, including Hollard

1. 1Open the partner page from the link the partner gave you.
2. 2Enter the voucher code exactly as given, and read the benefits it unlocks.
3. 3Confirm your name and email on the "One step to go" sheet.
4. 4Check your inbox and confirm your email. The plan is then in My plans, ready to add.

Steps: mokafaa (Al Rajhi Bank, Saudi Arabia)

1. 1Link mokafaa during sign-up, or later from My profile.
2. 2Enter your Saudi mobile number, then the 4-digit code sent by SMS.
3. 3A point is briefly held and returned to confirm the number, and your account is linked.
4. 4From now on you earn and spend mokafaa points instead of Kreds on every purchase.

Good to know

• With mokafaa linked, your existing Kreds stay on the account but can't be earned or spent until you switch back. Your account currency locks to Saudi riyal. To disable mokafaa, message us.
• A partner plan is a normal plan once issued. Add it, turn on data roaming when you land, and top it up the same way; see How to add your plan, start to finish.
• Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over.
• Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.

Still not working?

If the card is refused, the code is rejected, or the plan never arrives, see Partner benefit not working: card not eligible, claim error, voucher refused. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried. See Still not working? When to contact us and what to send for where to find each one.