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Price changed between browsing and buying: Why
Four things move a price between two looks, and none of them is an error. The currency setting or the exchange rate changed. A promotion ended. You're looking at a different plan. Or Kreds were applied the first time and not the second. Check the plan selector and the order summary before you pay; the total there is the one you're charged.
More detail
Prices show in the currency you chose under Settings > Currency, and exchange rates move day to day. The same plan can show a slightly different number tomorrow; see Which currency am I charged in?. A price seen with a promo code applied, or during an offer, goes back to the standard price when the offer ends. Fixed and unlimited plans for the same country are priced differently, and so are different durations and data sizes. A 7-day unlimited plan and a 10-day one are two prices. And Kreds aren't automatic. If you applied them the first time and not the second, the total changes. Tap Use Kreds before you pay; see How Kreds and referral credit apply to a purchase.
If none of those explains it, send us a screenshot of what you saw and what checkout shows. Message us on WhatsApp at +1-888-357-7347.
Domande frequenti
Nope. You pay as you go. No strings attached.
We review every request within 4 business days. Approved refunds go out within 15 days of approval.
Request it within 90 days of buying your plan. Once it's expired, we can't refund it.
Used less than 2% of your data, or hit a real issue on our end? We'll also review it for a refund.
La funzione di ricerca è ottima, la documentazione è piuttosto buona, ma a volte si ha semplicemente bisogno di parlare con qualcuno. È proprio per questo che siamo qui. Qualunque fuso orario, qualsiasi domanda, a qualsiasi ora.
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