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Switch networks manually when the automatic pick is weak
Your phone picks a network automatically, usually the strongest, and that is usually right. When it holds onto a weak or congested one, choosing another by hand takes a minute. Do it on the KnowRoaming line, not your home SIM.
Before you start
Manual selection stays put. If you cross a border on a regional plan, switch automatic back on first, or the phone keeps looking for the network you chose. And not every network in the list accepts your plan; if one refuses, pick the next.
Where the setting is, by phone. iPhone: Settings > Cellular > your KnowRoaming eSIM > Network Selection. Samsung: Settings > Connections > Mobile networks > Network operators. Other Android phones: Settings > Network & internet > SIMs > your KnowRoaming eSIM > Automatically select network.
Steps
- Open the network selection screen for the KnowRoaming line, at the path above for your phone.
- Turn off the automatic setting.
- Wait for the list of available networks. It can take up to a minute.
- Tap a different network from the one you were on.
- If it connects, stay on it. If it refuses, tap the next.
- Switch on Airplane Mode for 30 seconds, then switch it off again, so the phone registers cleanly.
Good to know
- Switch automatic back on before you leave the country, and any time you're not sure.
- The name you see is the local network, not KnowRoaming; see Why does my status bar show a carrier I don't recognize?.
- How the phone chooses when several networks are available is in How KnowRoaming picks a network when several are available.
Still not working?
Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.
Domande frequenti
KnowRoaming partners with top-tier local networks to provide strong connectivity in urban areas and travel hubs. While rural performance can vary depending on the country, travelers typically enjoy excellent service in major cities and popular destinations.
Be advised that after activation, both eSIMs and regular SIM cards are capable of functioning even when not connected to the internet. This implies that both types of SIM cards can be used with your device for making calls, sending texts, and other activities that do not require an internet connection.
Yes. KnowRoaming covers 200+ destinations, and a single Global eSIM connects in 144 of them, so you can cross borders without switching or changing SIMs. Regional plans for Europe, Asia, Africa, the Caribbean, LATAM, and more work the same way.
Yes, KnowRoaming offers eSIM plans that work across multiple countries, so you can stay connected without buying a new SIM card in each destination. Whether your family is visiting three countries in Europe or hopping between islands, one KnowRoaming eSIM can keep you online for maps, translations, and entertainment in over 200 destinations.
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