Adding your eSIM with a cracked or unresponsive screen

If your screen still registers some touch, add it as normal, working around the damaged area. If it doesn't respond reliably, a couple of options can help.

Steps

  1. Try connecting a mouse or keyboard; most phones support this over USB or Bluetooth even with a broken screen.
  2. Your phone's built-in accessibility tools, like assistive touch, may let you complete setup with minimal precise tapping.

Good to know

Still stuck? Message us on WhatsApp (+1-888-357-7347) or chat with us in the app; we may be able to activate a line without a full on-device setup.

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