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Adding your plan on a work phone managed by your company's IT
Company phones are often managed by device-management software, which can block adding an eSIM, restrict apps, or lock cellular settings. If the add fails or the option is grayed out on a work phone, nothing about your plan is wrong. It's a policy set by your employer's IT team, and they can change it or add the plan for you.
Steps
- Ask IT to allow eSIM setup and the KnowRoaming app on your device, or to add the plan for you.
- If that isn't possible, add the plan to a personal phone and tether the work phone to it.
- Or carry a personal device for the trip, and buy the plan for it under Add another device and plan.
How to tether is in Hotspot and tethering on your KnowRoaming plan.
Good to know
- A managed phone may also enforce a VPN, which can block the add; see Adding your plan with a VPN already active.
- If your company expenses travel data, your invoice shows the plan, price, and date.
- Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
Still not working?
If IT has allowed it and the add still fails, the cause is one of the usual ones; see "Cellular plan cannot be added" and other add errors. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.
Veelgestelde vragen
How to use an eSIM while backpacking is surprisingly simple. First, ensure your phone is unlocked and eSIM-compatible. Then, download the provider's app (like KnowRoaming's). You can choose your plan and add the eSIM digitally through the app, often by scanning a QR code. Once added, just enable data roaming for your eSIM, and you're ready to go, no physical cards or airport kiosks needed.
No swapping SIM cards, no kiosk queues at the airport, set it up once and it's ready every time after.
With KnowRoaming, setup takes less than five minutes. Using the automatic setup in the KnowRoaming app, you can download and add your eSIM in just a few taps. This makes it one of the fastest and most reliable ways to get connected before your trip.
Simply add the eSIM profile on your unlocked, eSIM-compatible device before you travel. Once you arrive in a supported country, turn on your eSIM, and you'll be connected!
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