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Maps and location not updating accurately
Two different systems are involved, and it helps to know which is failing.
Your position (the blue dot) comes from GPS satellites, not from your data connection. If the dot is wrong or frozen, check Location Services is on for your maps app, and that the app has "precise location" permission. Tall buildings and tunnels also confuse GPS regardless of provider. None of this involves your KnowRoaming plan.
The map itself (tiles, roads, search, directions) needs data. If the dot is accurate but the map won't load or reroute, that's a data issue: check the KnowRoaming line is selected for data and roaming is on, and see Speeds are slower than expected.
The fix that solves both
Download offline maps for your destination before you go. Every KnowRoaming destination page recommends it for a reason. With offline maps, navigation works in the Okavango, on a Fijian outer island, or in a Tokyo subway tunnel, and it saves your fixed-plan data for everything else.
Wrong city entirely?
Your phone may still think it's in your home time zone or location. Toggle Airplane Mode for 30 seconds, and check Date & Time is set automatically.
Veelgestelde vragen
Restart, toggle airplane mode, or reach out to KnowRoaming's 24/7 support.
Since an eSIM functions similarly to a traditional SIM, your service provider may swiftly deactivate your service in the event that you misplace or have your device stolen. Do not hesitate to contact them immediately.
Be sure that your network plan allows for using it as a Personal Hotspot and that your provider has enabled it if you are unable to locate or activate it. To reconnect another device to Personal Hotspot, you must first restart both the iPhone or iPad that is providing the service and the second device. Verify that you are using the most recent version of Apple's iOS or iPadOS.
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