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Plan size: How much data do I want?
Maps, messages, and browsing fit a fixed plan; streaming, video calls, or sharing your connection call for unlimited. If you're between two sizes, size up: a plan you don't finish costs less than running out on day eight, and you can top up the same eSIM any time.
More detail
Every destination offers two kinds of plan. Fixed gives you a set amount of data for a set number of days, at the lowest overall price. It stops when the data is used, and a top-up brings it back. On an unlimited plan, you get 5 GB at full speed every 24 hours. After that, you stay connected at a reduced speed until the allowance resets. The longer you stay, the lower an unlimited plan's daily rate works out.
What uses data: maps, messaging, email, and browsing use a few hundred megabytes a day between them. An hour of HD video, a long video call, or a laptop on your hotspot can each use a gigabyte or more. If any of those is part of the trip, unlimited is the plan to pick.
Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over. Unused data doesn't carry over when the plan ends.
Frequently Asked Questions
Nope. You pay as you go. No strings attached.
We review every request within 4 business days. Approved refunds go out within 15 days of approval.
Request it within 90 days of buying your plan. Once it's expired, we can't refund it.
Used less than 2% of your data, or hit a real issue on our end? We'll also review it for a refund.
Related articles
- How unlimited plans work: a daily full-speed allowance, then slower
- Top up your plan: add data or days without a new eSIM
- What happens to unused data when a plan expires
- Hotspot and tethering on your KnowRoaming plan
- When does my plan start, and how are the days counted?
- Auto top-up: how it works and how to turn it off
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
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