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Adding your eSIM with a cracked or unresponsive screen
If your screen still registers some touch, add it as normal, working around the damaged area. If it doesn't respond reliably, a couple of options can help.
Steps
- Try connecting a mouse or keyboard; most phones support this over USB or Bluetooth even with a broken screen.
- Your phone's built-in accessibility tools, like assistive touch, may let you complete setup with minimal precise tapping.
Good to know
Still stuck? Message us on WhatsApp (+1-888-357-7347) or chat with us in the app; we may be able to activate a line without a full on-device setup.
Frequently Asked Questions
How to use an eSIM while backpacking is surprisingly simple. First, ensure your phone is unlocked and eSIM-compatible. Then, download the provider's app (like KnowRoaming's). You can choose your plan and add the eSIM digitally through the app, often by scanning a QR code. Once added, just enable data roaming for your eSIM, and you're ready to go, no physical cards or airport kiosks needed.
No swapping SIM cards, no kiosk queues at the airport, set it up once and it's ready every time after.
With KnowRoaming, setup takes less than five minutes. Using the automatic setup in the KnowRoaming app, you can download and add your eSIM in just a few taps. This makes it one of the fastest and most reliable ways to get connected before your trip.
Simply add the eSIM profile on your unlocked, eSIM-compatible device before you travel. Once you arrive in a supported country, turn on your eSIM, and you'll be connected!
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
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