iPad, tablet, or watch: which devices can take a plan

Before you start

Dial *#06# on the tablet, or look for Add eSIM in its cellular settings; a 32-digit EID means it has eSIM hardware. Buy the plan under Add another device and plan in My plans, and name the device, so the plan is issued for the tablet rather than your phone.

Steps

1. 1On the iPad, open Settings and tap Cellular Data. On an Android tablet, open the SIM settings.
2. 2Tap Add eSIM, then Use QR Code, and scan the code from your order page or email.
3. 3Can't scan? Choose manual entry and type the SM-DP+ address and activation code.
4. 4Let it add. It takes about a minute on Wi-Fi.
5. 5When you land, tap the new line and turn on Data Roaming; it's easy to miss on a tablet.
6. 6If the country needs an APN, set it under Cellular Data Network (iPad) or Access Point Names (Android).

Good to know

• A tablet has no phone number, so there's nothing to swap. Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
• An eSIM belongs to the device it's added to. A phone and a tablet traveling together each need their own; see A second device on the same trip: What it needs.
• Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over.
• For a laptop, or a tablet that's only sometimes online, use your phone's hotspot instead; see Hotspot and tethering on your KnowRoaming plan.

Still not working?

If the line shows no service after you land, see eSIM not working: no data after landing; the five checks apply to a tablet too. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.