Send a message. Atende uma pessoa.
Phone at its eSIM limit: what to remove and what to keep
Every phone stores a limited number of eSIMs, and usually only one or two can be on at the same time as a physical SIM. If an add fails with a message about capacity or storage, remove an old travel eSIM you no longer use, or switch another eSIM off while you travel, then try again. KnowRoaming only ever needs one slot.
Before you start
Where your SIM list is, by phone. iPhone: Settings > Cellular. Samsung: Settings > Connections > SIM manager. Other Android phones: Settings > Network & internet > SIMs.
Steps
- Open your SIM list, at the path above for your phone.
- Look for old travel eSIMs from other providers that you no longer use, and remove them.
- Don't remove your KnowRoaming eSIM. Every plan you buy goes onto the same one.
- Need to keep a second eSIM? Switch it off rather than deleting it.
- Leave your home SIM and KnowRoaming as the two lines that are on.
- Try the add again from My plans in the app.
Good to know
- The exact limit depends on the model: most recent phones store several eSIMs and run two lines at once. The dial code *#06# shows an EID if the phone supports eSIM at all; see Is my phone compatible with eSIM? The one-minute check.
- You never add a second KnowRoaming eSIM. This trip's plan and next year's go onto the one that's already there.
- Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
Still not working?
If the add still fails with the slot free, the message may mean something else; see "Cellular plan cannot be added" and other add errors. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.
Perguntas Frequentes
How to use an eSIM while backpacking is surprisingly simple. First, ensure your phone is unlocked and eSIM-compatible. Then, download the provider's app (like KnowRoaming's). You can choose your plan and add the eSIM digitally through the app, often by scanning a QR code. Once added, just enable data roaming for your eSIM, and you're ready to go, no physical cards or airport kiosks needed.
No swapping SIM cards, no kiosk queues at the airport, set it up once and it's ready every time after.
With KnowRoaming, setup takes less than five minutes. Using the automatic setup in the KnowRoaming app, you can download and add your eSIM in just a few taps. This makes it one of the fastest and most reliable ways to get connected before your trip.
Simply add the eSIM profile on your unlocked, eSIM-compatible device before you travel. Once you arrive in a supported country, turn on your eSIM, and you'll be connected!
A pesquisa funciona bem, a documentação é bastante boa, mas, às vezes, só se quer falar com alguém. É para isso que estamos aqui. Qualquer fuso horário, qualquer pergunta, a qualquer hora.
Conversar no WhatsApp