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Is there a network outage? How to check
If people around you on other networks have lost signal too, it's a local outage, and it clears on its own. If only you have, it's almost always a setting on your phone, not the network. Run eSIM not working: no data after landing first. If everything checks out, look at the country's page: it carries a service note when a network is down for more than a few hours.
More detail
We don't publish a live status page. We do publish a service note on a country's page when a partner network there is suspended or has a lasting fault. The note says what happens to an active plan: its days keep counting, so message us if a note affects your trip.
Before you assume an outage, check the usual causes in order. Airplane Mode off; the KnowRoaming line on, with data roaming on and selected for data; network selection set to automatic; and the APN where the country needs one. Then try another network by hand; see Switch networks manually when the automatic pick is weak. If a second network works, the first was the problem, not your plan.
Still stopped with data and days remaining, in a covered country, on the right line? That's the one we need to look at from our side.
Perguntas Frequentes
KnowRoaming partners with top-tier local networks to provide strong connectivity in urban areas and travel hubs. While rural performance can vary depending on the country, travelers typically enjoy excellent service in major cities and popular destinations.
Be advised that after activation, both eSIMs and regular SIM cards are capable of functioning even when not connected to the internet. This implies that both types of SIM cards can be used with your device for making calls, sending texts, and other activities that do not require an internet connection.
Yes. KnowRoaming covers 200+ destinations, and a single Global eSIM connects in 144 of them, so you can cross borders without switching or changing SIMs. Regional plans for Europe, Asia, Africa, the Caribbean, LATAM, and more work the same way.
Yes, KnowRoaming offers eSIM plans that work across multiple countries, so you can stay connected without buying a new SIM card in each destination. Whether your family is visiting three countries in Europe or hopping between islands, one KnowRoaming eSIM can keep you online for maps, translations, and entertainment in over 200 destinations.
A pesquisa funciona bem, a documentação é bastante boa, mas, às vezes, só se quer falar com alguém. É para isso que estamos aqui. Qualquer fuso horário, qualquer pergunta, a qualquer hora.
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