Send a message. C'est une personne qui répond.
Adding your plan in low-power or battery-saver mode
Turn Low Power Mode or Battery Saver off for the minute the add takes, then switch it back on. Both modes restrict background work, and adding a plan is a download that can be interrupted; it's a precaution that costs nothing and rules out one cause if the add stalls.
Steps
- Turn off Low Power Mode (iPhone: Settings > Battery) or Battery Saver (Android: Settings > Battery).
- Add your plan from My plans in the app, or with the QR code from your order page or email.
- Once the plan is on your phone, switch the mode back on.
Good to know
- If your battery is low, turn the mode off only for the add, then straight back on.
- A VPN can interrupt an add the same way; see Adding your plan with a VPN already active.
- If it gets interrupted, you'll see "Couldn't add your eSIM to this device." Your plan is safe, nothing was charged, and you can try again from My plans.
Still not working?
If the add stalls with battery saver off, see Adding your plan is stuck: what to do. Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.
Foire aux questions
How to use an eSIM while backpacking is surprisingly simple. First, ensure your phone is unlocked and eSIM-compatible. Then, download the provider's app (like KnowRoaming's). You can choose your plan and add the eSIM digitally through the app, often by scanning a QR code. Once added, just enable data roaming for your eSIM, and you're ready to go, no physical cards or airport kiosks needed.
No swapping SIM cards, no kiosk queues at the airport, set it up once and it's ready every time after.
With KnowRoaming, setup takes less than five minutes. Using the automatic setup in the KnowRoaming app, you can download and add your eSIM in just a few taps. This makes it one of the fastest and most reliable ways to get connected before your trip.
Simply add the eSIM profile on your unlocked, eSIM-compatible device before you travel. Once you arrive in a supported country, turn on your eSIM, and you'll be connected!
Le moteur de recherche est efficace, la documentation est plutôt bonne, mais parfois, on a simplement besoin de parler à quelqu'un. C'est pour ça que nous sommes là. Quel que soit le fuseau horaire, quelle que soit la question, à toute heure.
Discuter sur WhatsApp