Partner benefit not working: card not eligible, claim error, voucher refused

Check first

Check your inbox, including spam, for the confirmation email from KnowRoaming. Until you confirm your email, the plan isn't issued. Then check My plans: if the plan is there, the claim worked and you only need to add it.

Causes, in order

"This card isn't part of a partner program"

Card programs are set up by region and by card type. Check that you selected the region your card was issued in, not the country you're traveling to, and that the card is the type the offer names. A card that isn't in the program can't be added to it, and we can't override that.

The card number was mistyped, or the check timed out

Re-enter the number carefully and try once more on a steady connection. If it's refused twice, the card isn't eligible; see the cause above.

The benefit has already been claimed

Most card offers and vouchers work once per card or per account. If someone in your household claimed it on the same card, or you claimed it on another account, it won't apply again.

The voucher code is wrong, expired, or used

Type it exactly as the partner gave it: capitals, numbers, no spaces. Check the partner's end date. A code that's already been redeemed can't be reused; ask the partner for a new one.

mokafaa won't link

Linking needs a Saudi mobile number registered with mokafaa, an active mokafaa account, and the code from the SMS entered before it expires. Request the code again and enter it straight away. If it still won't link, message us.

The partner's link doesn't open, or opens the wrong page

Some partners' links break or point to an old page. Message us with the partner's name and the link, and we'll send you the current one.

Still not working?

Message us on WhatsApp at +1-888-357-7347 with the partner's name, the region you selected, the exact error text, the email on your account, and a screenshot. Never send a full card number by message; we don't need it, and we'll never ask for it.