Push notifications delayed or missing

A late or missing alert is usually a phone setting rather than your data. Check that the phone allows alerts from the KnowRoaming app. Then check that the Purchases and Account groups are on inside the app. Those two are the ones that warn you when data runs low or a plan is expiring.

Check first

iPhone: Settings > KnowRoaming > Notifications > Allow Notifications. Android: Settings > Apps > KnowRoaming > Notifications, on. Then in the app: Settings > Notifications, with the master switch and the Purchases and Account groups on. See Which notifications we'll send, and when.

Causes, in order

Alerts are off for the app

The phone-level switch overrides everything in the app. Turn it on, then check the groups in the app.

Background activity is restricted

Low Power Mode, Battery Saver, and Data Saver all delay alerts for every app. Turn them off, or allow the KnowRoaming app as an exception.

The app was closed by the phone

Some Android phones close background apps aggressively. Add KnowRoaming to the phone's "don't optimize" or "auto-launch" list under battery settings.

Data itself is patchy

If every app's alerts are late, the connection is the cause. See Data works, but only sometimes.

Good to know

Alerts are a convenience, not the only warning. The balance and days left are always on the plan in My plans; see Check your data balance and usage in My plans.
The data-finished alert and the plan-expiring reminder are the two you most want on. If either was late, check the two settings above first.

Still not working?

Still not working? Message us on WhatsApp at +1-888-357-7347 and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried. See Still not working? When to contact us and what to send for where to find each one.

자주 묻는 질문

Restart, toggle airplane mode, or reach out to KnowRoaming's 24/7 support.

Since an eSIM functions similarly to a traditional SIM, your service provider may swiftly deactivate your service in the event that you misplace or have your device stolen. Do not hesitate to contact them immediately.

Be sure that your network plan allows for using it as a Personal Hotspot and that your provider has enabled it if you are unable to locate or activate it. To reconnect another device to Personal Hotspot, you must first restart both the iPhone or iPad that is providing the service and the second device. Verify that you are using the most recent version of Apple's iOS or iPadOS.