Send a message. We'll get you sorted.
Delete your account and your data
Delete your account from Account settings. It takes two confirmations, and it's final. Use up or refund any plan first, because deleting doesn't refund anything by itself, and any Kreds left are lost with the account. What we keep afterward, and for how long, is set out in the privacy policy.
Steps
- Check My plans. A plan you haven't added can be refunded before you delete; see Refund policy in plain language.
- Open Account settings and tap Delete account, near the bottom.
- Read what will be removed, then confirm.
- Confirm again. This step is final, and the account can't be restored.
Good to know
- Deleting the account doesn't remove the KnowRoaming eSIM from your phone. To remove it too, see Should I remove my KnowRoaming eSIM after a trip?.
- Orders and invoices are kept where the law requires it, for as long as it requires. The privacy policy says what and how long. See What data KnowRoaming stores about you, and how to get a copy.
- Want a copy of your data first? Request it before you delete.
Frequently Asked Questions
The more Kreds you've got, the less your next plan costs you.
They come straight off the price, no code needed.
Any destination, any plan.
Kreds from referrals, top-ups, or promotions, all sitting in the app, ready to save you money.
Related articles
- What data KnowRoaming stores about you, and how to get a copy
- Refund policy in plain language
- Should I remove my KnowRoaming eSIM after a trip?
- If you don't travel for a long time, what happens to your account
- How Kreds and referral credit apply to a purchase
- Still not working? When to contact us and what to send
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
Chat on WhatsApp