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Manage saved payment methods
Add, remove, or set a default card under Account settings > Payment methods. Cards are stored by Stripe, our payment processor, and never by KnowRoaming. Keep this current if auto top-up is on: an expired card is the most common reason an automatic top-up fails.
Steps
- Open the KnowRoaming app, or sign in on knowroaming.com, and go to Account settings.
- Tap Payment methods.
- To add a card, tap Add payment method and enter the details.
- To remove one, select it, then Remove.
- To set a default, select it, then Set as default.
Good to know
- You choose whether to save a card at checkout, with Store payment details; see Which payment methods can I use?.
- Removing a card doesn't cancel auto top-up. Turn that off separately; see Auto top-up: how it works and how to turn it off.
- Charges you don't recognize: see Charged twice? Here's the fix.
Frequently Asked Questions
The more Kreds you've got, the less your next plan costs you.
They come straight off the price, no code needed.
Any destination, any plan.
Kreds from referrals, top-ups, or promotions, all sitting in the app, ready to save you money.
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
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