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Lost the QR code? Where to find it, or skip it
A missing email doesn't mean a missing plan. With the app, you don't need the QR code at all. My plans > your device > Add a plan adds the plan with nothing to scan. If you'd rather scan, the code and the typed details are on your order page and on the plan in the app.
More detail
Sign in to the app with the email you bought under. The plan is there, whether you bought in the app or on the website. Add it from My plans and the code is never needed.
To find the code itself, open Order history on knowroaming.com or in the app and select the order. The order page shows the QR code. Under "Enter the details by hand" it also shows the SM-DP+ address and activation code. The confirmation email came from KnowRoaming to the address on your account. Search for "KnowRoaming" and check spam and promotions folders.
Still can't find it? Message us on WhatsApp at +1-888-357-7347 with the email address you bought under. We'll resend it.
Frequently Asked Questions
How to use an eSIM while backpacking is surprisingly simple. First, ensure your phone is unlocked and eSIM-compatible. Then, download the provider's app (like KnowRoaming's). You can choose your plan and add the eSIM digitally through the app, often by scanning a QR code. Once added, just enable data roaming for your eSIM, and you're ready to go, no physical cards or airport kiosks needed.
No swapping SIM cards, no kiosk queues at the airport, set it up once and it's ready every time after.
With KnowRoaming, setup takes less than five minutes. Using the automatic setup in the KnowRoaming app, you can download and add your eSIM in just a few taps. This makes it one of the fastest and most reliable ways to get connected before your trip.
Simply add the eSIM profile on your unlocked, eSIM-compatible device before you travel. Once you arrive in a supported country, turn on your eSIM, and you'll be connected!
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
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