KnowRoaming Refund Policy

1. Refunds for Unused Data Plans

You can request a full refund if:

• The eSIM has not been installed, or
• The eSIM is installed but the data plan has not been activated.

2. Refunds for Activated Data Plans

If your data plan is activated, a full refund is not guaranteed. However, we may consider a full or partial refund if:

• You have used less than 2% of the data, or
• You experienced service issues directly related to KnowRoaming.

Refunds in these cases are at our sole discretion and are not guaranteed.

3. When Refunds Will Be Refused

We may deny a refund if:

• There is evidence of abuse, such as repeated refund requests.
• Our Terms of Service have been violated.

4. Refund Request Period

You must request a refund within 90 days of purchasing your data plan. No refunds are issued once the plan's validity period has expired.

5. Refund Process

• We’ll review your request within 4 working days.
• If approved, the refund will be issued by us within 15 calendar days. It may take your bank longer to clear the funds.

6. Special Offers & Campaigns

Different rules may apply during promotions or referral programs. In case of a conflict between those terms and this policy, this Refund Policy will take priority.