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GOT QUESTIONS? NEED HELP? IT'S NO PROBLEM WHEN YOU USE KNOWROAMING.

This is where you’ll find Frequently Asked Questions (FAQs), answers and troubleshooting guides.

Frequently Asked Questions

Find answers to your frequently asked questions about eSIMs and our services here. Whether you're seeking guidance on installation, troubleshooting common issues, accessing support, or gaining general knowledge about eSIMs.

Need help with installing your eSIM?

To download our step-by-step installation guide, click on the appropriate button below:

Effortless Global Connectivity in 4 Easy Steps:

1. CHOOSE YOUR PACKAGE

Based on where you’re going and your specific needs, get the ideal solution at transparent rates.

2. SCAN THE CODE

You’ll get a QR code after payment. Simply scan it with your smartphone or tablet to install your eSIM.

3. SWITCH TO eSIM

When you land in your destination, make your eSIM the primary data connection on your smartphone or tablet.

4. CONNECT TO NETWORK

Enable roaming to join the local network and enjoy connected travel with 24/7/365 support available.

Need help? Go to our SUPPORT page for FAQs and troubleshooting.